Avaya Aura® Contact Center Maintenance and Troubleshooting Exam

Question 1

You can check the size of databases in the CCMM Data management tool. When the current size of the OFFLINE database grows to 75% of the maximum size, CCMM logs this event to log file.
At what percent does CCMM stop automatically synchronizing contacts from the MULTIMEDIA database, thereby preventing you from running manual or scheduled cleanups?

A. 95%

B. 80%

C. 85%

D. 90%

Correct Answer: D

Question 2

In an Avaya Aura Contact Center (AACC) multimedia environment with Communications Control Toolkit (CCT), which NCCT service is not used in a SIP deployment?

A. NCCT SMON

B. NCCT TAPI Connector

C. NCCTDALS

D. NCCT OI Service

E. NCCT Service

Correct Answer: B

Question 3

In a Voice and Multimedia Contact Server with an Avaya Aura Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?

A. Contact Center Manager Administration (CCMA) supplies license keys as required.

B. When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.

C. WebLM is configured on the AAMS to provide the required license keys.

D. When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.

Correct Answer: A

Question 4

The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)

A. CSTA/TR87 Call ID

B. AACC CDN

C. Customer telephone number

D. Avaya Aura Media server (AAMS) addresses

Correct Answer: A,C,D

Question 5

On the Contact Center Manager Server (CCMS), by default, where are current SIP messages logged?

A. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0.log

B. D:\Avaya\Logs\CCMS\SGM\SipMessages0.log

C. C:\Avaya\Logs\CCMS\SipMessages0.log

D. F:\Avaya\ContactCenter\Logs\CCMS\SGM\SipMessages0.log

Correct Answer: A

Question 6

Which Windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?

A. Windows Event Viewer\Windows Logs\Security

B. Windows Event Viewer\Performance\Logs

C. Windows Event Viewer\Windows Logs\Applications

D. Windows Event Viewer\Windows Logs\System

E. Windows Event Viewer\Applications and Services Logs

Correct Answer: E

Question 7

Which two virtualization environments does Avaya Aura Contact Center (AACC) support? (Choose two.)

A. Citrix XEN Server

B. Microsoft Hyper-V

C. VMware ESXi 5.x

D. VMware ESXi 4.x

Correct Answer: B,D

Avaya Aura® Contact Center Maintenance and Troubleshooting - 3313 Exam Practice Test

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