Avaya Workforce Engagement Support Certified Exam

Question 1

You are assigning Archive server roles in the Framework Enterprise Manager Which server role provides all Access to the Archive Database?

A. Interaction Applications

B. Central Archive

C. Content Server

D. Archive database

Correct Answer: D

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Question 2

A technician is migrating a customer's system from AWFO V15.1 to Avaya Workforce Engagement R20.X.
the customer has windows 2016 servers. You recommended that the customer use the side-by-side approach.
Which two factors led to this recommendation? (choose two).

A. It is suitable for small systems only.

B. It will support rollback by reverting to the 15.1 Date Center

C. The data on the source DC servers are reformatted with Windows Server 2016, and installed L-' with R20.X-

D. It will minimize upgrade downtime risks

Correct Answer: B,D

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Question 3

The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment

A. Create a Member Group

B. Create Phones and Extensions

C. Set up recording Environtment

D. Create a phone Data Source

Correct Answer: D

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Question 4

Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A. eLearning

B. Coaching

C. Wfm

D. Interactions

Correct Answer: D

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Question 5

Which two statements about the Avaya Workforce Engagement database management Service account are true? (Choose two)

A. It is allowed to change the username after initial installation.

B. The password can be changed after the installation

C. The account must be defined within a workgroup

D. The account cannot be the same as the Management Service account

Correct Answer: B,D

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Question 6

A technician has installed Screen Capture on an employee Workstation and reads to verify if Screen Capture is running. The technician checks Task Manager Which two processes must be running to ensure that communication with the recorder is enabled for capturing the screen? (Choose two)

A. Wcapwlistener.exe

B. ScreenRecorder.exe

C. ScreenCapture.exe

D. WCapW32.exe

Correct Answer: B,D

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Question 7

The installer will be starting the administration in the Avaya Workforce Engagement. What is the first step in the administration workflow?

A. Create users

B. Manage entities withassignmentmanager

C. Create Organizations and groups

D. Create roles

Correct Answer: C

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Question 8

Which three statements about the Framework platform are true? (Choose three)

A. Requires a locally installed instance of Microsoft SQL.

B. The platform is HW independent.

C. It can be installed with another platform on the same hardware.

D. It is a predefined set of Server Roles that are deployed together on the same machine.

E. The platform is Windows OS independent

Correct Answer: B,C,D

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Avaya Workforce Engagement Support Certified - 33160X Exam Practice Test

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