Cisco Designing Cisco Unified Contact Center Enterprise - 500-440 Exam Practice Test

A. Progressive dialing mode

B. Preview dialing mode

C. Predictive dialing mode

D. Callback mode

E. Direct Preview dialing mode

A. Agent labels must be created for each routing client that can route calls to an agent.

B. Agent extensions can be defined as a range, without having to build each device target.

C. Agent targeting rules are not allowed with translation routes.

D. Agent device targets must be created for each phone that is used by an agent.

A. when QoS is enabled on both networks

B. when the Cisco Catalyst switch has dual power supplies

C. under no circumstances

D. in cases in which there is gigabit bandwidth between sites

A. The high priority queue for the private network should be granted 65 percent of total available bandwidth.

B. The high priority queue for the private network should be granted 75 percent of total available bandwidth.

C. In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.

D. Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is still necessary.

E. Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary.

F. The high priority queue for the private network should be granted 90 percent of total available bandwidth.

A. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the total CPU reservations are within 65 percent of the available CPU of the host (there is spare room in CPU computing resources).

B. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the memory reservations are within 80% of the available memory of the host.

C. You cannot overload/over-subscribe the vCPU/cores on the UCS servers even if you do not over-subscribe the computing resources in MHz on each server host.

D. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as you do not over-subscribe the computing resources in MHz on each server host.

A. Cisco Unified CVP Call Studio

B. VRU peripheral gateway

C. ingress voice gateway

D. Cisco Unified CVP VXML Server

E. load balancer

F. egress voice gateway

G. Cisco Unified CVP reporting server

A. max of 1500 ms round trip time latency tolerance

B. variable layer subnet masking

C. Layer 3 quality of service prioritization and queuing

D. path diversity

A. For a Whisper Announcement to work with agent-to-agent calls, use the SendToVRU or TranslationRouteToVRU node after you send the call to the agent.

B. Whisper Announcements do not support Silent Monitoring.

C. Only one announcement can play for each call.

D. Whisper Announcements are not supported in a Mobile Agent deployment.

E. Announcements do not play for outbound calls made by an agent.

F. CVP Transfers do not support Whisper Announcements.

G. While an announcement plays, you cannot put the call on hold, transfer, or conference; release the call; or request supervisor assistance.

H. Announcements do not play when the router selects the agent through a label node.

A. The call type is changed and continues the current script execution.

B. The call is reclassified and the system executes a new routing associated with that call type.

C. The call is reset to the new call type, like a new call with all counters reset to zero.

D. There is no impact, and the call type is used only for the initial script selection process.