Pass the actual test with the help of 6201-1 study guide
Updated: Sep 04, 2026
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| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201.1 |
| Exam Format: | Multiple Choice Questions (MCQ) |
| Available Languages: | English |
| Exam Price: | $49.99 - $59.98 (varies by provider) |
| Real Exam Qty: | 55 |
| Recommended Training: | Avaya Contact Center CMS Training Path Avaya Aura Communication Manager Training (official ecosystem resources) |
| Exam Registration: | Avaya Certification / Training Information |
| Sample Questions: | Avaya 6201-1 Sample Questions |
| Exam Way: | Computer-based exam (provider-based testing; typically online proctored or testing center depending on vendor partner) |
| Official Syllabus URL: | https://www.avaya.com |
| Section | Objectives |
|---|---|
| Topic 1: Integration and System Operations | - Avaya Aura integration components
|
| Topic 2: Contact Center Implementation | - Call center configuration
|
| Topic 3: Avaya Aura Communication Manager Core Concepts | - System architecture and components
|
| Topic 4: Avaya Call Management System (CMS) | - CMS administration and reporting
|
Question 1
Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?
A. Percent in Service Level
B. ASA-Average Speed of Answer
C. Avaya Business Advocate
D. EWT- Expected Wait Time
Question 2
Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?
A. ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
B. MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
C. Tape backup is called CMSADM, while network backup is referred as Maintenance.
D. Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
Question 3
Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?
A. In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
B. Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
C. On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
D. In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
Question 4
Far data to be available universally, the "measured Field in CM must be administered to which setting?
A. Measured: internal
B. Measured: external
C. Measured: survivable
D. Measured: both
Question 5
In an active non-Expert agent selection (AES) environment, what is each hunt group known as?
A. Agent
B. Split
C. Skill
D. Vector
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: B |
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