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Updated: Sep 04, 2026

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Avaya 6201-1 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
Exam Number:6201.1
Exam Format:Multiple Choice Questions (MCQ)
Available Languages:English
Exam Price:$49.99 - $59.98 (varies by provider)
Real Exam Qty:55
Recommended Training:Avaya Contact Center CMS Training Path
Avaya Aura Communication Manager Training (official ecosystem resources)
Exam Registration:Avaya Certification / Training Information
Sample Questions:Avaya 6201-1 Sample Questions
Exam Way:Computer-based exam (provider-based testing; typically online proctored or testing center depending on vendor partner)
Official Syllabus URL:https://www.avaya.com

Avaya 6201-1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Integration and System Operations- Avaya Aura integration components
  • 1. System Manager and Session Manager interaction
    • 2. Trunking and connectivity basics
      Topic 2: Contact Center Implementation- Call center configuration
      • 1. Agent and queue configuration
        • 2. Skills-based routing concepts
          Topic 3: Avaya Aura Communication Manager Core Concepts- System architecture and components
          • 1. Communication Manager fundamentals
            • 2. Call routing and dial plan concepts
              Topic 4: Avaya Call Management System (CMS)- CMS administration and reporting
              • 1. CMS Supervisor usage and configuration
                • 2. User management and permissions

                  Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

                  Question 1

                  Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?

                  A. Percent in Service Level
                  B. ASA-Average Speed of Answer
                  C. Avaya Business Advocate
                  D. EWT- Expected Wait Time


                  Question 2

                  Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

                  A. ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
                  B. MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
                  C. Tape backup is called CMSADM, while network backup is referred as Maintenance.
                  D. Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference


                  Question 3

                  Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
                  when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
                  What must be done to see the name in the report?

                  A. In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
                  B. Refer to the system parameter feature in the Communication manager and activate
                  "Send names" in the reporting adjunct section.
                  C. On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
                  D. In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.


                  Question 4

                  Far data to be available universally, the "measured Field in CM must be administered to which setting?

                  A. Measured: internal
                  B. Measured: external
                  C. Measured: survivable
                  D. Measured: both


                  Question 5

                  In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

                  A. Agent
                  B. Split
                  C. Skill
                  D. Vector


                  Solutions:

                  Question 1
                  Answer: C
                  Question 2
                  Answer: A
                  Question 3
                  Answer: A
                  Question 4
                  Answer: D
                  Question 5
                  Answer: B

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