Avaya Aura Contact Center CCT and Multimedia Implementation Exam

Question 1

When adding Communication Control Toolkit (CCT) server to the configuration page of the Contact Center Manager Administration (CCMA). Which server do you need to associate with the CCT server?

A. Contact Center Manager Server (CCMS)

B. Contact Center Multimedia (CCMM)

C. License Manager

D. CCMA

Correct Answer: A

Question 2

The customer with Contact Center Multimedia (CCMM) installed and configured does not get emails to agents when logged in on the inbound skillset with AAAD. Which three system parameters can be checked in the CCMM dashboard to troubleshoot this problem? (Choose three).

A. Server Availability

B. Maximum contact wait time

C. CCMM Contacts by Type

D. Mailbox status

E. CCMM Server performance

Correct Answer: A,C,E

Question 3

The technician has installed a Contact Center multimedia (CCMM)email and web services to the Contact Center solution. What do the customers email and web server connect to?

A. Contact Center Server Subnet

B. Contact Center Server ELAN

C. Customer server ELAN

D. Customer LAN

Correct Answer: D

Question 4

A technician is configuring a Windows 2008 operating system for a co-resident Avaya Aura Contact Center installation which will be deployed in a Windows domain. Which two rules apply to the server name? (Choose two)

A. The computer name must be unique on the domain

B. Use (_) or (-) allowed within any part of the name

C. The total length of name is not to be more than 26 characters

D. The NetBIOS name must match to the computer name

Correct Answer: A,D

Question 5

A technician is installing a Contact Center Multimedia for a Contact Center installation. Which statement about the minimum requirement for a network connection is true?

A. No connections are needed

B. Two connections are needed, with one connection on the ELAN subnet

C. Three connections are needed, with one connection on the ELAN subnet, and one connection for the server subnet

D. One connection is needed

Correct Answer: A

Question 6

Open Queue is part of what Communication Control Toolkit subcomponent?

A. Contact Management Framework

B. Advanced Scripting

C. Lite Communication Control Toolkit API

D. JAVA API

Correct Answer: A

Avaya Aura Contact Center CCT and Multimedia Implementation - 6209 Exam Practice Test

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