Avaya Aura® Contact Center Implementation Exam

Question 1

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

A. EM_

B. IM_

C. VM_

D. OB_

Correct Answer: D

Question 2

You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?

A. On the CCMA Launchpad select: Configuration > Select the CCT server > click CCT Administration > Click the links.

B. On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center > Communication Control Toolkit > Ref Client.

C. On the System Control and Monitor utility > select the CCT tab > click Launch CCT Console button.

D. Open a web browser and browse to Error! Hyperlink reference not valid., where <servername> is the name of the CCMS server.

Correct Answer: A

Question 3

When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Choose three.)

A. what priority the Email was sent with (priority groups)

B. the Skillset the Email was sent to (skillset groups)

C. who the Email was sent from (sender groups)

D. specific characters, words or phrases in the Email message (keywords)

E. when the Email was received (office hours)

Correct Answer: C,D,E

Question 4

What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?

A. the assignment of a vector for each email skillset

B. the assignment of a route point for each email skillset

C. the assignment of an open queue for each email skillset

D. the assignment of a script for each email skillset

Correct Answer: B

Question 5

Which three statements about Avaya Aura Contact Center (AACC) Licensing are true? (Choose three.)

A. The Nodal Enterprise license type controls the licensing for a single Avaya Aura Contact Center node.

B. The licensing grace period duration is 15 days.

C. A Corporate Enterprise license type is for a network of Avaya Aura Contact Center installations.

D. Nodal Enterprise licensing supports a Standby License Manager.

E. Agent licenses are available for both Nodal and Corporate Licensing.

Correct Answer: A,C,D

Question 6

You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

A. Select the "Create CCT agent" option.

B. Set the agent user type to "Supervisor/Agent".

C. Select the "Enable CTI for this agent" option.

D. Enter the SIP address of the agent phoneset in the Voice URI field.

Correct Answer: B

Question 7

During the Microsoft Windows installation, you must provide a computer name and domain as part of the pre-installation tasks.
What is a valid name for the server computer name?

A. Toronto2

B. Toronto2_

C. Toronto 2

D. 2Toronto

Correct Answer: A

Avaya Aura® Contact Center Implementation - 6210 Exam Practice Test

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