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Updated: Sep 16, 2026
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Avaya 72400X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support Exam |
| Exam Number: | 72400X |
| Real Exam Qty: | 60 |
| Certificate Validity Period: | 2 years |
| Exam Format: | Scenario-based, Multiple-choice, Multiple-response |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Available Languages: | English |
| Related Certifications: | ACSS - Avaya Aura Core Components Support ACSS - Avaya Aura Communication Applications Support |
| Exam Price: | 125 USD |
| Recommended Training: | Avaya Aura Collaboration Applications Support Training |
| Exam Registration: | Pearson VUE Registration Avaya Learning Certification |
| Sample Questions: | Avaya 72400X Sample Questions |
| Exam Way: | Onsite at Pearson VUE test centers / Online remote proctored |
| Pre Condition: | No mandatory prerequisites; recommended experience with Avaya Aura Core Components and UC infrastructure |
| Official Syllabus URL: | https://www.avaya.com/en/support/certification/ |
Avaya 72400X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Aura Messaging Integration | 20% | - Troubleshooting Messaging Issues - Voicemail Routing & MWI - User Provisioning & Synchronization |
| Session Border Controller & Security | 15% | - Certificate Management - ASBCE for Remote Access - Firewall Traversal & Security Policies |
| Presence & Messaging Services | 25% | - Integration with System Manager & Session Manager - Instant Messaging Configuration - Avaya Aura Presence Services Deployment |
| Equinox Solution Architecture | 20% | - Breeze Platform & Snap-ins - Avaya Aura Platform Components - Equinox/IX Workplace Client Overview |
| Client Configuration & Troubleshooting | 20% | - Desktop & Mobile Client Setup - Diagnostic Tools & Log Analysis - Call Flows & Signaling |
Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support Sample Questions:
While using the built-in AAWG Developer's Test Application tool to make a test call to user 1001, which two commands should be entered? (Choose two.)
- A. cc
- B. ac
- C. dc
- D. dial 1001
- E. call 1001
Correct Answer: A,D 🗳️
An Avaya support engineer has advised the customer to use the Diagnostic feature of the Avaya IX Workplace Client for Windows to collect the client log files and attach them to an email message to Avaya Support.
Where in the Avaya IX Workplace Client for Windows can the customer generate an email message with an attached zip archive of the Client logs?
- A. Select Settings > Support and then click on Report a Problem.
- B. Select Settings > Trouble Ticket and then click on Report a Problem.
- C. Select Settings > Logs and then click on Report a Problem.
- D. Select Settings > Log Pack and then click on Report a Problem.
Correct Answer: C 🗳️
How can an incorrect ESMSRVR value in the AADS Dynamic Configuration affect Avaya IXTM Workplace Client (Windows) users?
- A. Users will not be able to access Multimedia Messaging service from their Avaya IXTM Workplace Clients.
- B. Users will not be able to make or receive calls from/to their Avaya IXTM Workplace Clients.
- C. Users will not be able to register on their Avaya IXTM Workplace Clients.
- D. ESMSERVER parameter has not impact on Avaya IXTM Workplace Clients functionality.
Correct Answer: B 🗳️
Refer to the exhibit.
A support technician has logged in to the Equinox Management web GUI and noticed an amber colored status indicator next to one of Equinox Media Servers under Devices.
What can be the problem with the Equinox Media Server?
- A. It is In-Service/Online but has an alarm.
- B. It is out of service and not reachable.
- C. It is in the blocked state by Administrator.
- D. It is In-Service/Online but is unresponsive.
Correct Answer: D 🗳️
Consider an Avaya IXTM Workplace for Web Client connecting to a virtual meeting room from a public network. Which two components within the call flow will be involved in the media path? (Choose two.)
- A. Avaya Auta Web Gateway
- B. Avaya Aura Media Server
- C. Equinox Media Server
- D. Session Manager
Correct Answer: A,C 🗳️
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