Avaya Contact Center Select Implementation and Maintenance Exam

Question 1

Which three skillset configuration data sets are parts of the sample data provisioned with Avaya Contact Center Select (ACCS)? (Choose three.)

A. Skill2

B. Email_Skill1

C. VM_Skill1

D. OB_Skill1

E. Outbound_Skill1

Correct Answer: A,C,D

Question 2

What are the two locations where a historical report can be saved? (Choose two.)

A. In the Private Report Templates folder

B. In the Scheduled Events folder

C. In a Group folder

D. In the Public Report Templates folder

Correct Answer: A,C

Question 3

Refer to the exhibit.

The SIP Gateway Manager Management Client is showing CTT Proxy is DISCONNECTED.
From the information in the exhibit, what is the root cause of this problem?

A. The system password does not match between IP Office and WebLM.

B. The service password in IP Office does not match in ACCS.

C. The TAPI/DevLink3 is not checked in Security Settings.

D. The SIP Ext allocated for Avaya Contact Center Select (ACCS) has the Login code incorrectly set.

Correct Answer: C

Question 4

The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com.
When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)

A. Administer the ACCS system SIP Domain to match the IP Office.

B. Change the IP Office SIP Domain to match the ACCS system.

C. Verify SIP trunks are available for the ACCS integration.

D. Verify that SIP Registrar Enable is configured in the IP Office VoIP settings.

Correct Answer: B,D

Question 5

How many Multimedia users are fully configured within the sample users on Avaya Contact Center Select (ACCS)?

A. 1

B. 10

C. 100

D. 25

Correct Answer: D

Question 6

A controlled directory number Is responsible for which basic Avaya Contact Center Select (ACCS) process?

A. Directing email and web communication contacts to the contact router

B. Synching agents with extensions on IP Office in ACCS

C. Connecting voice contacts to the ACCS contact router

D. Processing voice and music recordings for flow and scripts

Correct Answer: D

Question 7

Which two statements about Thick Provisioning are true? (Choose two.)

A. It prevents over allocation of hard disk resources.

B. It improves hard disk performance.

C. It allows the Software Appliance image to be deployed faster.

D. It requires less disk space overall than Thin Provisioning.

Correct Answer: A,D

Avaya Contact Center Select Implementation and Maintenance - 78950X Exam Practice Test

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