Apple Desktop Service Certification Exam - 9L0-005 Exam Practice Test

Question 1

A customer states that she sees an error message appear when she opens her Web browser with her iMac (USB 2.0) using dial-up Internet service. The message displayed in the Web browser is "The specified server could not be found." When she attempts to access the same Web page a second time the Web page is loaded without a problem. Which of the following is the BEST explanation for what is happening?

A. The Web browser attempted to load the page before the iMac's dial-up modem had finished connecting to the Internet Service Provider.

B. The iMac's dial-up modem is configured for extra error correction resulting in the delay.

C. The Web browser is configured to only access Web pages when reloaded.

D. The iMac needs to warm up before it can access the Web page.

Correct Answer: A

Question 2

The two primary goals of troubleshooting are _____ and _____. SELECT TWO

A. repairing a product quickly

B. repairing a product properly

C. running as many diagnostics as possible

D. using as many parts as possible

E. repairing a product cheaply

Correct Answer: A,B

Question 3

A customer states that he cannot transfer files over the Internet after connecting his new iMac (Early 2006) to his cable modem via Ethernet. According to the Apple General Troubleshooting Flowchart, which of the following is the most efficient area to pursue FIRST?

A. Mac OS X Software Update

B. Network system preferences

C. Computer and cable modem compatibility

D. The Internet Connect application

Correct Answer: B

Question 4

A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a LINK in this scenario?

A. Mac mini

B. TCP/IP

C. Safari

D. Ethernet cable

Correct Answer: D

Question 5

What does Apple recommend you do before replacing or installing any internal parts in an Xserve?

A. Unlock all drive module bays.

B. Press the System Identifier button.

C. Remove all drive modules from the Xserve.

D. Remove the Xserve from its rack.

Correct Answer: D

Question 6

A customer claims that her iMac G5 (iSight) cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

A. Does your ISP support wireless access to the Internet?

B. Can any other computer successfully join her network?

C. What type of wireless card is installed in your iMac G5?

D. Have you upgraded to Mac OS X v10.4.8?

Correct Answer: B

Question 7

Why is a systematic troubleshooting approach useful?

A. It works when inspiration or experience fails.

B. It gives you precise guidelines for what to charge for repairs.

C. It provides a telephone support system to help you resolve all issues.

D. It verifies all operating system components are functioning.

Correct Answer: A

Question 8

Which one of the following is NOT a risk when working around CRTs?

A. Toxic materials

B. Overheating

C. Electric shock

D. Implosion

Correct Answer: B

Question 9

Which of the following is ALMOST CERTAINLY a hardware-related problem?

A. Blinking question mark at startup

B. Error beep at startup

C. Distorted video at startup

D. No video at startup

Correct Answer: B

Apple Desktop Service Certification - 9L0-005 Exam Practice Test

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