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Updated: Aug 02, 2026

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Apple 9L0-403 Exam Overview:

Certification Vendor:Apple
Exam Name:Mac OS X Support Essentials 10.6
Exam Number:9L0-403
Passing Score:73%
Related Certifications:Apple Certified Technical Coordinator (ACTC)
Apple Certified System Administrator (ACSA)
Real Exam Qty:105
Available Languages:English, French, German, Japanese, Spanish
Exam Format:Multiple Choice, Single Select, Multiple Select
Exam Price:$69.00 USD
Exam Duration:90 minutes
Certificate Validity Period:2 years
Recommended Training:Mac OS X Support Essentials 10.6 Course
Exam Registration:Prometric Registration
Sample Questions:Apple 9L0-403 Sample Questions
Exam Way:Computer-based testing at Prometric or Apple Authorized Training Centers
Pre Condition:No formal prerequisites; recommended 6+ months experience supporting Mac OS X
Official Syllabus URL:https://training.apple.com/certification/retired

Apple 9L0-403 Exam Syllabus Topics:

SectionWeightObjectives
File Systems and Data Management20%- File management and metadata
- Time Machine backup and recovery
- HFS+ file system structure
System Management and Troubleshooting15%- System logs and diagnostics
- Peripherals and printing
- System startup and recovery modes
Applications and Processes15%- Troubleshooting application issues
- Managing processes and activity monitor
- Application environments and frameworks
Installation and Initial Configuration15%- Setup Assistant and system configuration
- Installing Mac OS X v10.6 Snow Leopard
- Upgrading and migrating data
Network Configuration15%- TCP/IP configuration and services
- Network settings and connectivity
- Network troubleshooting tools
User Accounts and Security20%- Keychain and security settings
- User account types and management
- File system permissions and ownership

Apple Mac OS X Support Essentials 10.6 Sample Questions:

1. You want to configure a Mac OS X v10.6 computer to authenticate users using account information stored on an Active Directory server. On the Mac OS X v10.6 computer, where do you enter the information it needs in order to bind to the Active Directory server?

A) In the Active Directory tab of the pane that appears when you press the Advanced button in Network preferences
B) In the dialog that appears when you press the Network Account Server: Join button in Accounts preferences' Login Options pane
C) In the Open Directory plug-in the Directory Servers pane of Directory Utility
D) In the Open Directory tab of the pane that appears when you press the Advanced button in Network preferences


2. Which three issues can occur when multiple users are logged via fast user switching?
Choose three.

A) Peripherals in use by one user's application may be inaccessible to other users.
B) Some applications may fail to open for one user if they are already open in another user's account.
C) Changes to documents that are open in multiple users account may not be able to be saved by some of the users.
D) iTunes librairies cannot be shared between users who are logged at the same time.
E) Some applications may run out of memory due to the number of processes running.
F) Access to some services may be granted inappropriately to users who log in after certificates have been validated.
G) Display resolution preferences may conflict, and cause resolution not to change appropriately when new users log in.


3. Which statement is TRUE of both USB and FireWire bus technologies?

A) Both buses can supply power to low-power consumption devices on the bus.
B) Both buses can host up to 127 peripherals.
C) Both bus technologies support only one type of connector each.
D) Both buses can operate at speeds up to 800 Mbit/s.


4. What are two reasons a system administrator might choose to store user accounts on a directory server? Choose two - partial credit possible.

A) So that the admin user can use parental controls to manage users; parental controls restrictions can only be implemented on accounts stored on a directory server.
B) So that the admin user can implement Windows-style hashes for SMB/CIFS file sharing; hashes are supported for directory accounts, but not for local accounts.
C) So that users can access their FileVault-protected home directories quickly.
D) So that users can access a variety of services using the same account credentials.
E) So that the admin user can manage user accounts centrally on the directory server, rather than individually on each client workstation.


5. Review the screenshot, and then answer the question below.

You are starting up an Intel-based Mac OS X computer, and see the screen shown above.
What does it mean?

A) The folder that holds all the user home folders cannot be located or accessed.
B) The system has detected an unmountable Boot Camp partition.
C) The system's firmware cannot locate a valid booter file.
D) Invalid startup modifier keys are being pressed on the keyboard.


Solutions:

Question # 1
Answer: B
Question # 2
Answer: A,B,C
Question # 3
Answer: A
Question # 4
Answer: D,E
Question # 5
Answer: C

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