Assess: IBM SmartCloud Control Desk V7.5 Fundamentals

Question 1

How can a user view the topology of a configuration item (CI) affected by an incident?

A. From the incident record, open the Detail Menu next to the CI, select Go to Configuration Items, and navigate to the CI Topology tab

B. Go to the IT Infrastructure module, open the Configuration Items application, enter the incident number, click Enter, and navigate to the CI Topology tab

C. From the incident record, navigate to the CI Topology tab

D. From the incident record, open the Select Action menu, and select View CI Topology

Correct Answer: A

Question 2

Updating asset information in a controlled manner is part of the IT Asset Management process. Which two related processes provide information on required updates to assets? (Choose two.)

A. Release Management

B. Service Request Management

C. Security Management

D. Incident Management

E. Service Level Management

Correct Answer: A,D

Question 3

Why is a problem record created?

A. To capture any event that is not part of the standard operation of a service

B. To capture and resolve requests from users

C. To capture an unknown, underlying cause of one or more incidents

D. To capture anyQUESTION NO:or matter involving doubt, uncertainly, or difficultly

Correct Answer: C

Question 4

Which steps are required for a service desk agent to view all service requests reported by user J.DOE?

A. Go to the Service Desk module, open the Global Search application, type J. DOE in the search field, and click Search.

B. Go to the Security module, open the Users application, open the J.DOE record, and navigate to Service Requests tab.

C. For security purposes, a default installation of IBM SmartCloud Control Desk allows service desk agents to see only service requests they have worked on.

D. Go to the Service Desk module, open the Service Requests application, type =. DOE in the Reported By field, and click Enter.

Correct Answer: D

Question 5

A manager needs to set up a new employee. Using the Self Service Center, what action can the manager take for this type of fulfillment request?

A. Create Request- Description and details of the new request

B. Request a New Service - Request a new asset or service

C. Frequent Request- Easy access to the services most often requested

D. Report an Issue - Create a new service request to report an issue

Correct Answer: B

Question 6

Which file would be found to review for debugging an issue if given this path:
<root>\IBM\Websphere\AppServer\Profiles\<profileame>\logs\czapplicationserver>?

A. Fusion.log

B. SystemOut.log

C. De.log

D. Maximo.log

Correct Answer: B

Question 7

Which component is optional in an IBM SmartCloud Control Desk V7.5 installation?

A. Application server

B. Directory server

C. Web server

D. Database server

Correct Answer: B

Question 8

What is the primary use of the IBM SmartCloud Control Desk V7.5 (SCCD) Launchpad?

A. Transferring core data

B. Installing SCCD

C. Obtaining SCCD product information

D. Using the SCCD Navigator

Correct Answer: B

Question 9

An end user is presented with fields to gather specific or additional data when creating a service request from the Self Service Center. Where are these fields presented to the service desk agent when working the ticket?

A. Service Request tab in the Details section

B. Solutions Details tab

C. Specification tab

D. Activities tab

Correct Answer: C

Question 10

When a bulletin board message has been created and approved, what happens if no audience is specified?

A. The message will be visible to all users.

B. An error is generated.

C. The message will not be visible to any user.

D. The message will only be visible to the creator.

Correct Answer: A

IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals - A2010-652 Exam Practice Test

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