Study with Arch-302 Actual Test Questions

Salesforce Arch-302 Exam Overview:

Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. Universal Containers (UC) Is utilizing B2C Commerce today and is considering utilizing CDP as a means of unifying all of their systems and recognize their existing customers as individuals across systems. They are about to install the Commerce Cloud CDP Connector and would like to understand how the unified profile process will work.
What configurations should a Solution Architect create to correctly identify unified profiles as individuals between CDP and B2C Commerce?

A) Create Individuals within CDP and create customer groups within B2C Commerce with the correct segments
B) Create Data Segments within CDP and create customer groups within B2C Commerce with the CDP Data Segments
C) Create Customer Groups within B2C Commerce and create data segments within CDP with CDP Data Segments
D) Create Data Segments within CDP and create customers within B2C Commerce with the CDP Data Segments

2. A company wants to integrate B2C Commerce and Service Cloud with Order Management so that customers who are shopping online can receive support from service agents during returns, exchanges, and payments.
The company wants to send order and transaction information to Service Cloud so that agents have the most up-to-date information when providing service to customers.
What capabilities of a B2C Commerce and Service Cloud integration can a service agent benefit from most?

A) Service agents leverage the entire case history inside of B2C Commerce.
B) Service agents leverage products, catalog, and inventory information directly in Service Cloud.
C) Service agents leverage order line items, shipment, and payment information in Service Cloud.
D) Service agents leverage order cancellation but only with custom development.

3. A customer is currently implementing B2C Commerce and wants to use Marketing Cloud to send triggered emails like the Welcome Email, Order Confirmation, and Order Status Update Email. The customer is not interested in Sales or Service Cloud.
Which three steps are required to configure the Marketing Cloud for B2C Commerce storefront triggered emails?
Choose 3 answers

A) Update order.export custom object in B2C Commerce with the Marketing Cloud object data extension
B) Configure data extensions in Marketing Cloud for B2C Commerce objects.
C) Copy and paste the Collect Script within the head or body in the website template.
D) Extend the B2C Commerce storefront to trigger emails via Marketing Cloud's journey REST APIs.
E) Set up jobs in B2C Commerce to send catalog, product, order, and customer to Marketing Cloud SFTP.

4. Northern Trail Outfitters (NTO) wants incoming support cases to automatically be routed to the correct team based on customer purchases.
Which option should a Solution Architect configure to accomplish this7

A) Queues and Assignment rules
B) Auto-launched Flow with a Record Trigger
C) Auto Response rules and Support Processes
D) Apex trigger on a Case object

5. A company is implementing a multi-locale solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. Order confirmation emails are triggered from either B2C Commerce or Service Cloud and sent from Marketing Cloud.
What are two possible reasons why the shipping method name and description can be missing when these emails are triggered for languages other than US English, while other translated content appears correctly?
Choose 2 answers

A) The ShippingMethods data extension is missing the label and description field for the corresponding locale.
B) The name and description for the shipping method are not set up correctly in B2C Commerce or Service Cloud for the requested locale.
C) The subscriber in Marketing Cloud does not have a preferred locale set.
D) The locale is not set correctly in the body of the email template.

Solutions: