SAP Certified Application Associate - SAP Service Cloud 1811

Question 1

You need to configure an automated email response to your customer when a service technician is assigned to a ticket. Which actions do you perform is SAP Cloud for Customer? Note: There are 2 correct answer to this question.

A. Build a workflow

B. Configure email channels

C. Set up notification of delegates

D. Define an approval process

Correct Answer: C,D

Question 2

Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

A. Serial ID

B. Reference date

C. Customer

D. Warranty ID

Correct Answer: A,C

Question 3

Which of the following involved parties are supported by default for the installed base and installed base items? Note: There are 3 correct answers to this questions

A. Territory Manager

B. Customer

C. Service technician team

D. Service engineer

E. Responsible employee

Correct Answer: B,C,E

Question 4

How can you give a business user access to a work center view? Note: There are 2 correct answers to this question.

A. Copy the access right from a business user who already has access to the work center view

B. Assign the business user to the organizational structure.

C. Create a business role that has access to the work center view and assign it to the business user

D. Use business scoping to activate the work center containing the view

Correct Answer: A,C

Question 5

Which of the following functions can you perform using the language adaptation tool?

A. Translate extension field labels

B. Translate work center and view labels

C. Translate notes entered by a user

D. translate action buttons

Correct Answer: D

Question 6

How can you maintain high data volumes in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A. Use a standard migration template to populate data

B. Use the Application and User Management work center to populate data

C. Apply the Data Workbench to populate data

D. Use a custom data migration template to populate data

Correct Answer: C,D

Question 7

Which of the following objects are used as cost collectors when you release work tickets from SAP Cloud for Customer to SAP ERP?
Note: There are 2 correct answers to this question.

A. Debit memo request

B. Sales order

C. Contract

D. Internal order

Correct Answer: C,D

Question 8

Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce? Note:
There are 2 correct answers to this question.

A. Campaign

B. Ticket

C. Customer

Correct Answer: B,C

Question 9

What date type is used in a Date Profile to determine the start of the warranty?

A. Due date

B. Reference date

C. Creation date

D. Requested date

Correct Answer: B

Question 10

Which object is used for representing work tickets from SAP cloud for customer in SAP Multi Resource Scheduling?

A. Debit memo request

B. Service order

C. Internal order

D. Demand

Correct Answer: D

Question 11

Your test tenants have been upgrade. Your production tenants will be upgrade in two weeks. Which activities should you NOT perform during these two weeks in the production tenant? Note: there are 2 correct answer to this question.

A. Upload data using the Mass Data Maintenance Tool

B. Request new tenants

C. Create Business Roles

D. Apply SDK solution

Correct Answer: B,D

Question 12

What can you use to hide a single value of multiple value field?

A. Access rights

B. Code lists restrictions

C. Personalization

D. Key user tool (KUT)

Correct Answer: B

Question 13

Which of the following tasks can you perform using the fine-tuning activity for service processing? Note:
There are 2 correct answers to this question.

A. Assign tickets to the last processor

B. Manage business tasks for employee support

C. Disable the profanity check for outbound responses

D. Create or delete custom channels

Correct Answer: B,C

SAP Certified Application Associate - SAP Service Cloud 1811 - C-C4C14-1811 Exam Practice Test

Latest Update

Useful Links

Contact Us