SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2

Question 1

Your customer is upgrading a system from SAP CRM 7.0 to SAP EHP2 for SAP CRM 7.0.
What should you consider during this upgrade project?
Note: There are 2 correct answers to this question.

A. Enhancement package installation replaces Support Package installation.

B. Test catalogs for the business functions are included.

C. "Core" business functions are automatically activated after the technical upgrade.

D. Enhancements delivered with EHP1 are part of the new software.

Correct Answer: B,D

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Question 2

What does partner processing within SAP CRM determine?
Note: There are 3 correct answers to this question.

A. The internal and external partners that are involved in transactions

B. The framework that is accessible for an Interaction Center agent

C. The sources that the system accesses to search for involved partners

D. The partners that are mandatory within business transactions

E. The users who are authorized to maintain different business transactions

Correct Answer: A,C,D

Question 3

What do you have to do to execute a marketing campaign?
Note: There are 2 correct answers to this question.

A. Release the action "Execute campaign"

B. Assign a target group to your campaign.

C. Set the status to "released".

D. Assign a product to your campaign.

Correct Answer: B,C

Question 4

You want to download existing SAP ERP customers to SAP CRM.
Which Customizing steps must you perform?

A. Set up the same number ranges in both systems (they must be equal).

B. Create the business partner account life cycle.

C. Create your own account group for the data transfer from SAP ERP to SAP CRM.

D. Set up the mapping for the classification customer and an account group (PIDE).

Correct Answer: D

Question 5

How can an SAP end user with the role "Sales Professional" generate a report of all the activities with the status "open"?
Note: There are 2 correct answers to this question.

A. Use the search function for activities.

B. Create a new interactive report using the application wizard.

C. Use the SAP InfoSet in the SAP GUI.

D. Create a new BI interactive dashboard with a BW query.

Correct Answer: A,B

Question 6

Which of the following are controlled directly by a business role?
Note: There are 3 correct answers to this question.

A. The assignment of the role configuration key and the associated PFCG role

B. The role profile key for access to SAP GUI-based transactions

C. The assignment of layout profiles, technical profiles, and function profiles

D. The assignment of users to a position in the organizational model

E. The navigation bar profile

Correct Answer: A,C,E

Question 7

Which of the following objects can be directly assigned to a navigation bar profile? Note: There are 2 correct answers to this question.

A. Direct link groups

B. Business roles

C. Layout profile

D. Work centers

Correct Answer: A,D

Question 8

Which functions are available when you use the Opportunity of Type "sales methodology" in the standard SAP CRM system?
Note: There are 2 correct answers to this question.

A. Marketing campaign reference

B. Sales assistant

C. Offer management

D. Assessment (questionnaire)

Correct Answer: B,D

SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 - C-TCRM20-72 Exam Practice Test

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