Study with CIS-ITSM日本語 Actual Test Questions
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Updated: Sep 04, 2026
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Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
ServiceNow CIS-ITSM日本語 Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60 |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Select (multiple answers), Scenario-based questions, Multiple Choice (single answer) |
| Exam Price: | $450 USD |
| Passing Score: | Approx 70% (scaled scoring, may vary slightly) |
| Available Languages: | English |
| Related Certifications: | Certified Implementation Specialist - Data Foundations (CMDB & CSDM) Certified Implementation Specialist - IT Operations Management ServiceNow Certified System Administrator |
| Recommended Training: | CIS-ITSM Official Blueprint & Study Guide ServiceNow ITSM Implementation Training |
| Exam Registration: | Pearson VUE ServiceNow Learning Portal |
| Sample Questions: | ServiceNow CIS-ITSM日本語 Sample Questions |
| Exam Way: | Online proctored (OnVUE) or in-person at authorized Pearson VUE test centers |
| Pre Condition: | Must hold Certified Implementation Specialist - Data Foundations (CMDB & CSDM); recommended 6 months ServiceNow platform experience + 6 months implementation experience |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-it-service-management?id=kb_article_view&sysparm_article=KB0011560 |
For more info visit:
Certified Implementation Specialist - ServiceNow Training and Certification
ServiceNow Training and Certification
ServiceNow Certification Program FAQ
ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Incident Management | 30% | - Integration with CMDB and other ITSM modules - Configuration of incident properties, fields, and states - Assignment rules, escalation, and notifications - Incident lifecycle and process flow |
| Integrations & Advanced Features | 10% | - Platform features: Workflows, Notifications, Reporting - Integration between ITSM applications - Service Operations Workspace configuration - Service Portfolio Management |
| Problem Management | 20% | - Root cause analysis and documentation - Known error and workaround management - Problem lifecycle, identification, and investigation - Problem resolution and closure processes |
| Change Management | 20% | - Change models, approval workflows, and policies - Change types: Standard, Normal, Emergency - Change scheduling, risk assessment, and implementation - Change success measurement and reporting |
| Request Fulfillment & Service Catalog | 15% | - Catalog variables, order guides, and workflows - Service catalog design, items, and categories - Service level agreements for requests - Request lifecycle, approval, and fulfillment processes |
| Configuration Management Database (CMDB) | 5% | - CMDB data model, classes, and relationships - CI identification, reconciliation, and normalization - CMDB integration with ITSM processes |
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