Certification Preparation For Community Cloud Consultants

Question 1

Universal Containers uses Community to grant business customers secure access to accounts, orders, and invoices. Allcustomers are on a Customer Community License. Universal Containers plans to launch a project management module with the following requirements:* Leverage Chatter for collaboration.* Private project collaboration between the customer and Universal Containers.* Leverage documents, tasks, and events in the project space.* Customers can only see and access their projects. What is the most efficient way for the Salesforce Admin to fulfil these requirements?

A. Add private groups and add project records to the group

B. Build a custom Visualforce project space and control access through sharing

C. Use custom objects, record feeds, and control access through sharing

D. Create unlisted groups and add project records to the group

Correct Answer: A

Question 2

A Salesforce administrator adding a recommendations carousel component in Community Builder. The page displays correctly in Community Builder; however, recommendations are missing for Community members.
What is the likely cause of this issue?
Select one or more of the following:

A. Recommendations need to be created for each member

B. Members need to have read access tothe recommendations object

C. The recommendation carousel component needs published to be enabled for the Community

D. Page changes with the recommendations carousel need to be published

Correct Answer: A

Question 3

Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign-on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign-on?

A. Set up the authentication provider for Social sites and add the Social Sign -on component to the login page

B. Enable Social Sign -on in the Community management preferences menu

C. Create a custom login page with Social Sign -on capabilities, including authentication providers

D. Configure Community Sign -on at the social web site to make sure the user is authenticated and provided access

Correct Answer: A

Question 4

Universal Containers is building a Community to drive channel sales. They have 2,000 partner accounts. The high-level capabilities for their partners are as follows:
- Partner usersshould NOT be able to access accounts and cases that they do NOT have access to.
- A Partner user must be able to create cases for all accounts in their account hierarchy irrespective if they are parent of child account.
- Partner users must be able to collaborate within the private groups they are members of.
What are two ways the Salesforce Admin should fulfill these requirements? Choose 2 answers.

A. Set External User Organisation Wide Defaults to Private on the Account and Case Object.

B. Configure an Owner-based Sharing Rule on the Account and Case Object.

C. Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object.

D. Develop an Apex Managed Sharing Rule on the Account and Case Object.

Correct Answer: A,D

Question 5

Universal Ketchup Containers are ready to start adding Members to their brand new Customer Plus Community. Whatsteps would an administrator take to do this?

A. Add the Member Profile to the Community then Navigate to the Account record and enable Contact access to the Community

B. Add the Member Profile to the Community

C. Navigate to the Contact Record and Enable the Contact as a Community User

D. Add the Member Profile to the Community then Navigate to the Contact Record and Enable the Contact as a Community User

Correct Answer: D

Question 6

Universal Containers wants to create a Customer Community venue product line with the following requirements:
- Use the customer service template
- Track Community members' login countries
- Display SharePoint documents for the customer
- Display productdocumentation from Adobe Experience Manager
Which three integrations what do Community Cloud consultant need to configure to meet these requirements?
Choose 3 answers
Select one or more of the following:

A. Files Connect

B. Salesforce Knowledge

C. CMSConnect

D. Google Analytics

E. SharePoint Web Services

Correct Answer: A,C,D

Question 7

Northern Trail Outfitters launched a Lightning Community for its partners.Partners need to see list of Opportunities when they log in to the Community. What should the Salesforce Administrator do to fulfil this request?
Select one or more of the following:

A. Configure Opportunity as the default landing page in CommunitySettings

B. Add the List View Lightning Component to the Home Page

C. Set the Opportunity object page as the landing page in Community Builder

D. Enable the Opportunity page as the landing page in Community Builder

Correct Answer: B

Question 8

You have identified all the topics for your Community, as great as they all are, you need to specific the featured topics, where do you navigate to do this?

A. Force.com Site Settings

B. Sites Settings

C. Community Manager

D. Community Settings

E. Community Builder

Correct Answer: C

Question 9

Universal Containers is planning to launch a Community thatneeds to be accessible from Internet Explorer 9 and the Salesforce Mobile app. Which three Salesforce additions and user license combinations could a Community Cloud consultant use to meet this requirement? Choose 3 answers Select one or more of the following:

A. Professional Edition and Customer Community Plus

B. Unlimited Edition and Customer Community

C. Enterprise Edition and Customer Community Plus

D. Enterprise Edition and Customer Community

E. Salesforce Essentials and Customer Community

Correct Answer: B,C,D

Question 10

Northern Trail Outfitters is launching a Community with the following requirements: * Branding requirement is limited to the company logo. * Community should be available on desktop. Mobile responsive is not needed. * Community users should have access to reports and dashboards. * Community users should be able to view their invoices, which are saved as external objects in Salesforce. Which template should the Salesforce Admin use to build this Community?

A. Kokua Template

B. Salesforce Tabs + Visualforce Template

C. Napili Template

D. Aloha Template

Correct Answer: B

Question 11

Which three Salesforce editions/user license combinations allow external users to access a Community on Salesforce1? Choose 3 answers.

A. Enterprise Edition/Customer Community Plus.

B. Performance Edition/Customer Community.

C. Unlimited Edition/Customer Community.

D. Professional Edition/Customer Community.

E. Database.com Edition/ Customer Community.

Correct Answer: A,B,C

Question 12

Universal Containers needs to create a Community that meets the following requirements:
- Self-Service Support Community, in which customer and partner users are community members
- Partner users help Universal Containers by adding or resolving cases for their customers within the Community
- Partner users need access to some standardobjects except Leads, Campaigns and Opportunity Objects
- Partners use Chatter and the Case Feed to communicate with the Universal Containers team and customers Which licence type should a Salesforce Administrator use for these Partner users?
Select oneor more of the following:

A. Customer Community licence

B. Employee Community licence

C. Partner Community licence

D. Customer Community Plus licence

Correct Answer: C

Question 13

Universal Containers adds e -commerce capability to its Communitybuilt on the Napili template. They track customer shipments in a Salesforce custom object. How should the Salesforce Admin expose customer shipment data in Community Builder?

A. Clone a standard page and associate it he Shipment object

B. Create a standard page associated to the Shipment object

C. Create an object page associated to the Shipment object

D. Clone an object page and associate it to the Shipment object

Correct Answer: B

Question 14

Universal Containers (UC) recently built a community for its customers. UC stores customer invoices outside of Salesforce. UC wants to allow customers to be able to search for and view the invoices immediately after creation. Which Salesforce feature should the Community Cloud consultant recommend?
Select one or more of the following:

A. Chatter and files

B. Files connect

C. External services

D. File sync

Correct Answer: B

Question 15

Universal Containers needs to announce their upcoming Annual Conference to all members of their Customer Community.
In which two ways should this be set up? Choose 2 answers.

A. In Community Builder, add theRecommendations Component to the page.

B. In the Community Workspaces, add a new Custom Recommendations Channel.

C. In the Community Workspaces, target all Recommendations to a new Audience Type.

D. In the Community Workspaces, create the Recommendation.

E. In Community Builder, add the Featured Recommendations Component to the page.

Correct Answer: A,D

Salesforce Certification Preparation For Community Cloud Consultants - CRT-271 Exam Practice Test

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