Genesys Cloud Certified Professional - Contact Center Administration

Question 1

What is the Alerting Timeout with regard to Queue configuration?

A. This is how long the interaction will alert before disconnecting

B. This is how long the agent has to complete after call work

C. This is how long the interaction will alert before timing out and setting the agent's status to Not Responding

D. This is how long the interaction will wait to begin alerting the agent

Correct Answer: D

Question 2

How many types of flows are supported by Architect?

A. 5

B. 7

C. 8

D. 6

Correct Answer: A

Question 3

What does it imply when a campaign does not dial a list of telephone numbers?

A. Unable to reach the customer

B. They are in the DNC list

C. The call went unanswered

D. The telephone number is wrong

Correct Answer: B

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Question 4

ABC Corporation plans to purchase the Genesys Cloud Contact Center solution from Genesys to meet their requirement for unlimited multi-channel interaction routing. Which would be the right license level for them to purchase?

A. Genesys Cloud 1

B. Genesys Cloud 2

C. Communicate

D. Genesys Cloud 3

E. Collaborate

Correct Answer: D

Question 5

What is a critical

A. Critical Questions are multiple choice Questions that have a higher weight than non-critical Questions.

B. Critical Questions are used to prioritize Questions that are critical to the success of an interaction. A separate critical score is calculated for critical Questions.

C. Critical Questions are Questions that the agent must answer.

D. If answered "No", critical Questions will result in an evaluation score of zero for the interaction.

Correct Answer: B

Question 6

The Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. How many rings maximum may be defined for Bullseye routing?

A. 2

B. 4

C. 8

D. 6

Correct Answer: B

Question 7

What is the purpose of the Wrap-up code mappings?

A. The mappings allow you to associate wrap-up codes to specific campaigns

B. The mappings allow you to associate wrap-up codes to specific queues

C. The mappings allow you to associate some behavior with the wrap-up code, such as callback time

D. The mappings configures outbound dialing to flag a single number or the entire contact as uncallable, or the right party contacted, based on the wrap-up code assigned to the interaction

Correct Answer: D

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Genesys Cloud Certified Professional - Contact Center Administration - GCP-GC-ADM Exam Practice Test

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