Genesys Cloud Certified Professional - Implementation

Question 1

You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

A. The phone name

B. The phone model

C. The Hardware ID (MAC address)

D. The Base Settings

Correct Answer: C

Question 2

Which statements are true regarding the role of Designated Contacts? (Choose three.)

A. Designated Contacts are the only people within an organization with access to the Resource Center.

B. Designated Contacts are the only people within the organization who may contact and work with support.

C. Designated Contacts provide the first level of support for their organization.

D. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.

E. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

Correct Answer: B,C,E

Question 3

Where can you add the preconfigured settings of the phones?

A. Admin > Telephony > Phone Management > Base Settings

B. Admin > Telephony > Phone Management > Phones

C. Admin > Telephony > Phone Management > Calls

Correct Answer: A

Question 4

How many categories of routing are there in a Call Route under the Call Routing page?

A. 2

B. 5

C. 3

D. 4

Correct Answer: A

Question 5

Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A. Genesys Cloud 1

B. Genesys Cloud 4

C. Genesys Cloud 2

D. Genesys Cloud 3

Correct Answer: D

Question 6

What is the maximum file size that a user can upload into Genesys Cloud Documents?

A. 10 MB

B. 2 GB

C. 100 MB

D. No Limit

Correct Answer: B

Genesys Cloud Certified Professional - Implementation - GCP-GC-IMP Exam Practice Test

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