Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)

Question 1

You are configuring an Event, in building a forecast for a particular period, which of the following should you select to ignore volume and AHT?

A. Overlap Template

B. Attribute Property

C. Activity

D. Disregard Historical Data

Correct Answer: C

Question 2

An Agent requests a Specific shift using WFM web for Agents. Immediately after the request is sent the actual status reads "Not scheduled". What does this mean?

A. The request is granted, but the Agent has to wait until a schedule will be created

B. The request is declined because a schedule is not published for the requested day(s)

C. The request is granted, but the Agent has to wait until a schedule will be published

D. The request is declined because a schedule is already published

Correct Answer: C

Question 3

Defer to the figure shown: A Supervisor has access rights assigned as shown in the image, at the same levels across all sites Can she adjust security assignments for other Supervisors?

A. No

B. Only for the same site

C. Cannot tell from image, ability depends on her security role

D. Yes

Correct Answer: B

Question 4

Which are valid scenario elements you can use when creating a schedule scenario?
Choose 4 answers

A. Real Agents

B. To Sites/Activities

C. Scenario period

D. Shifts

E. Contracts

F. Profile Agents

Correct Answer: A,C,E,F

Question 5

In the customer's environment, en agent is showing severely non-adherent. Which setting will help the customer to control the agent state from non-adherence to severely non-adherent?

A. Alarm notification

B. End before Threshold

C. Start after Threshold

D. Alarm Threshold

Correct Answer: B

Question 6

Which statements are correct?
Choose 2 answers

A. Once a schedule is published there it is no longer possible to change it.

B. It is possible to use a Meeting scheduler after a schedule has been published.

C. It is possible to remove single schedule Items from a schedule like Breaks, Trainings,
etc., but it is not possible to remove multiple items at a time e.g. Meeting from all team members.

D. It is possible to create a schedule without a published forecast.

Correct Answer: C,D

Question 7

Which two actions can you perform using the WFM Configuration Utility?
Choose 2 answers

A. Change access rights to scheduling module

B. Create a shift

C. Create a Report

D. Modify schedule

Correct Answer: B,D

Question 8

When a call arrives on a Routing Point and needs to be delivered to an Agent with a specific skill, which Genesys Solution actually decides who will receive the call?

A. Outbound Contact

B. Solution Reporting

C. Workforce Management

D. Universal Routing

Correct Answer: C

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 9

Where would you configure Time-Off Types in WFM 8.1?

A. WFM Web for Agents

B. WFM Daemon

C. WFM Configuration Utility

D. WFM Web for Supervisors

Correct Answer: C

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) - GE0-806 Exam Practice Test

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