Selling HP Lifecycle Services for Workforce Computing 2024

Question 1

What are the three Priority Services Packages? (Select three.)

A. Priority Management

B. Priority Access

C. Priority Access Plus

D. Priority Anytime Access

Correct Answer: B,C,D

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Question 2

Correct Answer:

Explanation:
A close-up of a list of text Description automatically generated

Here is the correct matching of theHP Hardware Support Services Care Packwith the service it provides:
* HP Essential SupportService it provides: Includes Pick-Up and Return and HP Care
* HP Premium SupportService it provides: Technician dispatched to business or home office for repairs with next business day response or adjusted coverage service windows to fit your customers' needs
* HP Premium+ SupportService it provides: HP's fastest device support service, providing reliable response and resolution to hardware issues before they affect employee productivity These support levels offer different tiers of service to meet various customer needs, ranging from basic hardware support to premium services with faster response times and comprehensive coverage

Question 3

Which statements are true about HP Premium+ Support end user alerts? (Select three.)

A. Only non-hybrid employees can receive end user alerts directly on their device.

B. End users cannot snooze the alerts.

C. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.

D. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.

E. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.

Correct Answer: C,D,E

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HP Selling HP Lifecycle Services for Workforce Computing 2024 - HP2-I57 Exam Practice Test

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