ISEB The Foundation Examination - ITIL® - ISEB-ITILF Exam Practice Test

A. C0hange management

B. Problem management

C. Service level management

D. Event management

A. 1 and 2 only

B. 1 and 3 only

C. All of the above

D. 2 and 3 only

A. Restoring normal service operation as quickly as possible

B. Preventing problems and resulting incidents from happening

C. Minimizing the impact of incidents that cannot be prevented

D. Eliminating recurring incidents

A. Maintaining policies, standards and models for service transition activities and processes

B. Detailed planning of the build and test of individual changes

C. Coordinating the efforts required to manage multiple simultaneous transitions

D. Prioritizing conflicts for service transition resources

A. Capabilities are types of service asset and resources are not

B. Neither capabilities nor resources are types of service asset

C. Resources are types of service asset and capabilities are not

D. Resources and capabilities are both types of service asset

A. 1 and 2 only

B. 1 and 3 only

C. All of the above

D. 2 and 3 only

A. Service level agreements (SLAs)

B. Operational level agreements (OLAs)

C. Third-party contracts

D. The service portfolio

A. The design of market spaces

B. The design of the technology architectures

C. The design of new or changed services

D. The design of the service portfolio, including the service catalogue

A. Service asset and configuration management

B. IT service continuity management

C. Capacity management

D. Incident management

A. Perform

B. Measure

C. Implement

D. Do

A. Control of exposure to risk and investment of capital

B. Training in risk management for all staff and identification of risks

C. Training of all staff and investment of capital

D. Identification of risk, analysis and management of the exposure to risk

A. To source and deliver the components of standard services that have been requested

B. To provide information to users about what services are available and how to request them

C. To provide a channel for users to request and receive standard services

D. To update the service catalogue with services that may be requested through the service desk

A. Financial management for IT services

B. IT service continuity management

C. Change management

D. Service catalog management