Study with ITIL-4-Foundation Deutsch Actual Test Questions

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Updated: Oct 24, 2026

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ITIL ITIL-4-Foundation Deutsch Exam Overview:

Certification Vendor:AXELOS / PeopleCert
Exam Name:ITIL® 4 Foundation Examination
Exam Number:ITIL-4-Foundation
Related Certifications:ITIL 4 Extension Modules
ITIL 4 Strategic Leader
ITIL 4 Managing Professional
Exam Duration:60 (75 for non-native English speakers)
Exam Price:$383 USD (exam only; varies by region and bundle)
Available Languages:Dutch, Japanese, Spanish, English, German, Italian, French, Chinese, Korean, Portuguese
Exam Format:Single Best Answer, Multiple Choice, Closed Book
Certificate Validity Period:Lifetime (no renewal required)
Passing Score:65% (26 out of 40 questions)
Real Exam Qty:40
Recommended Training:Official ITIL 4 Foundation Training Course
Exam Registration:PeopleCert Official Registration
Pearson VUE Test Centers
Sample Questions:ITIL ITIL-4-Foundation Deutsch Sample Questions
Exam Way:Online proctored or at authorized test centers
Pre Condition:No formal prerequisites; open to all candidates
Official Syllabus URL:https://www.peoplecert.org/qualifications/itil/itil-4-foundation

ITIL ITIL-4-Foundation Deutsch Exam Syllabus Topics:

TopicDetails
Topic 1
  • Guiding principles: This topic covers seven guiding principles of ITIL 4. It focuses on developing a mindset to adopt ITIL practices and adapting them to your specific needs .
Topic 2
  • ITIL practices: Improvement of the process of service development and supporting users is discussed. It also covers those ITIL 4 practices that enable working methods.
Topic 3
  • Service value system: A Framework that helps to create, deliver, and manage services, such as Service Value Chain, governance, and guiding principles is discussed in this topic.
Topic 4
  • Continuous improvement: ITIL 4 concepts related to continuous improvement are addressed by this topic. It also discusses the ways through which organizations iterate and adapt their processes and services.
Topic 5
  • Service management concepts: Basic concepts of service management are discussed in this topic. It also defines a service, components of service and the value of the service to stakeholders.
Topic 6
  • Four dimensions of service management: Four dimensions of effective service management are discussed in this topic.
Topic 7
  • Key metrics and performance indicators: The significance of defining and tracking metrics and KPIs is the focal point of this topic. The topic discusses the importance measure the performance and effectiveness of IT services.
Topic 8
  • Service Value Chain: It gives an understanding of those ways through which the Service Value Chain helps organizations create value.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565

ITIL 4 Foundation Exam (ITIL-4-Foundation Deutsch Version) Sample Questions:

Question #1

Welche Aussage über die Inputs und Outputs der Wertschöpfungskettenaktivitäten ist richtig?

  • A. Manche Wertschöpfungskettenaktivitäten haben nur Inputs, andere hingegen nur Outputs.
  • B. Input und Output sind für jede Wertschöpfungskettenaktivität festgelegt.
  • C. Die Governance der Organisation bestimmt die Inputs und Outputs jeder Wertschöpfungskettenaktivität.
  • D. Jede Aktivität der Wertschöpfungskette empfängt Inputs und liefert Outputs
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #2

Identifizieren Sie die fehlenden Wörter im folgenden Satz
Eine(n) [?] Ursache oder potenzielle Ursache für einen oder mehrere Vorfälle?

  • A. Bekannter Fehler
  • B. Ändern
  • C. Ereignis
  • D. Problem
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #3

Was ist ein Beispiel für eine Serviceanfrage?

  • A. Eine Anfrage für den Zugriff auf eine Datei
  • B. Eine Anfrage zur Untersuchung der Ursache eines Vorfalls
  • C. Eine Anforderung zur Wiederherstellung des normalen Betriebs
  • D. Eine Anforderung zum Implementieren eines Sicherheitspatches
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #4

Welche Praxis stellt sicher, dass Benutzern eine Vielzahl von Zugangskanälen zur Verfügung steht, um Probleme zu melden?

  • A. Aktivierung ändern
  • B. Incident-Management
  • C. Service-Level-Management
  • D. Serviceschalter
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #5

Was ermöglicht Ergebnisse, die Kunden erreichen wollen?

  • A. IT-Asset
  • B. Dienst
  • C. Garantie
  • D. Organisation
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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