ITIL 4 Specialist: High-velocity IT Exam - ITIL-4-Specialist-High-velocity-IT Exam Practice Test

Question 1

An organization has a large and complex infrastructure which often leads to incidents that impact users.
Which is the BEST technique to use to improve this situation?

A. Chaos engineering

B. Continuous testing

C. DevOps Audit Defense Toolkit

D. Definition of done

Correct Answer: A

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Question 2

What is the BEST way for a software development organization to encourage ethical behaviours?

A. By defining policy that requires ethics to be considered by staff

B. By running workshops where people discuss scenarios that have ethical significance

C. By using machine learning algorithms to take decisions, instead of relying on people

D. By using agile methods to ensure people focus on the detail of each individual sprint

Correct Answer: B

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Question 3

A service provider is about to engage in a partnership with a large retailer. They will integrate the retailer ' s systems for online shopping.
How can the ' relationship management ' practice contribute to this initiative?

A. By establishing the communication channels required to support the online shopping services

B. By negotiating and agreeing with the retailer the service targets for the integrated systems

C. By encouraging behaviours that are consistent with the shared values of both organizations

D. By developing an understanding of the patterns of usage of the online shopping services

Correct Answer: C

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Question 4

Which concept would MOST help to ensure that information needed to identify problems is available?

A. Agile

B. Design thinking

C. Safety culture

D. Valuable investments

Correct Answer: C

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Question 5

From the perspective of the service provider, which statement about the digital product lifecycle is CORRECT?

A. It begins when the service consumer is being onboarded

B. It begins with researching and developing the offering

C. It ends when a consumer decides to terminate the engagement with the provider

D. It ends when a provider decides to terminate the engagement with a consumer

Correct Answer: B

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Peoplecert ITIL 4 Specialist: High-velocity IT - ITIL-4-Specialist-High-velocity-IT Exam Practice Test

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