Study with ITIL-F Actual Test Questions
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Updated: Sep 04, 2026
No. of Questions: 325 Questions & Answers with Testing Engine
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EXIN ITIL-F Exam Overview:
| Certification Vendor: | EXIN / PeopleCert (ITIL certification owner) |
|---|---|
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITIL-F (EXIN legacy: EX0-001 / ITIL 4 Foundation varies by provider) |
| Exam Format: | Computer-based exam, Multiple choice, Closed book |
| Related Certifications: | ITIL 4 Practice Manager ITIL 4 Specialist ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26 out of 40 questions) |
| Available Languages: | Japanese, Spanish, German, Portuguese, Chinese, English, French |
| Certificate Validity Period: | 3 years (renewal required under ITIL certification renewal scheme) |
| Exam Price: | Varies by region and provider (approx. USD 300–500 equivalent) |
| Exam Duration: | 60 minutes |
| Recommended Training: | Axelos ITIL Resources (ITSM guidance) PeopleCert Official ITIL 4 Training |
| Exam Registration: | PeopleCert ITIL 4 Certification Registration EXIN ITIL Certification Information |
| Sample Questions: | EXIN ITIL-F Sample Questions |
| Exam Way: | Online proctored or authorized test center (onsite), depending on provider |
| Pre Condition: | No formal prerequisites required. Basic understanding of IT services is recommended. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/itil-4 |
EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Guiding Principles | - Core guiding principles
|
| Key Concepts of Service Management | - Value creation through services
|
| The Four Dimensions of Service Management | - Organizations and people - Value streams and processes - Information and technology - Partners and suppliers |
| ITIL Practices Overview | - Technical management practices - General management practices - Service management practices |
| ITIL Service Value System (SVS) | - Service Value Chain activities
|
EXIN ITIL Foundation Sample Questions:
Question 1
Which areas are NOT measured by process KPIs?
1 . Technology
2 . Performance
3 . Value
4 . Compliance
A. 2, 3 and 4 only
B. 1, 3 and 4 only
C. 1, 2 and 4 only
D. 1, 2 and 3 only
Question 2
Which function is responsible for the closure of an incident record?
A. The service desk
B. Either the service desk or an appropriate third party engineer
C. Any appropriate function
D. Event management
Question 3
Which of the following identifies the purpose of service transition planning and support?
A. Ensure that all service transitions are properly authorized
B. Provide overall planning for service transitions and co-ordinate the resources they require
C. To define testing scripts to ensure service transitions are unlikely to ever fail
D. Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked
Question 4
Which one of the following are the two primary elements that create value for customers?
A. Value on investment (VOI) and return on investment (ROI)
B. Customer and user satisfaction
C. Resources and capabilities
D. Service requirements and warranty
Question 5
What BEST describes the value of service transition to the business?
A. It leads to gradual and continual improvement in service quality
B. It supports the creation of a catalogue of services
C. It provides quick and effective access to standard services
D. It results in higher volumes of successful change
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: D |
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