Study with ITSM18FB Actual Test Questions
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Updated: Jul 27, 2026
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EXIN ITSM18FB Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 |
| Exam Number: | ITSM18FB |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Available Languages: | English, Other languages depending on EXIN region availability |
| Related Certifications: | EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 ISO/IEC 20000 IT Service Management Certification Path |
| Real Exam Qty: | 20-30 |
| Exam Duration: | 60 minutes |
| Exam Way: | Online proctored or test center-based exam via EXIN authorized providers |
| Pre Condition: | Recommended prior knowledge of IT Service Management Foundation based on ISO/IEC 20000:2018 or equivalent ITSM experience |
| Official Syllabus URL: | https://www.exin.com |
EXIN ITSM18FB Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management System (SMS) Processes | - Service delivery processes
|
| Topic 2: ISO/IEC 20000:2018 Standard Overview | - Structure and purpose of ISO/IEC 20000 - Requirements for service management system (SMS) |
| Topic 3: IT Service Management Principles | - Overview of IT service management concepts - Service lifecycle concepts - Value creation through IT services |
| Topic 4: Continuous Improvement | - Monitoring and measurement of IT services - Continual service improvement (CSI) principles |
| Topic 5: Planning and Implementing SMS | - Planning a service management system - Implementing and improving ITSM processes |
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