Team Dynamics and Change - L3M4 Exam Practice Test

Question 1

A publication which sets out how the buying organisation wishes to trade with suppliers, including, for example, standard terms and conditions of business, packaging and transportation requirements, as well as, for example, delivery requirements. This is called a:

A. Purchasing manual

B. Procurement manual

C. Warehouse manual

D. Supplier manual

Correct Answer: D

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Question 2

An expediter would be expected to primarily:

A. Deliver in-house procurement training

B. Pay invoices

C. Undertake purchasing research

D. Chase up late or potentially late deliveries

Correct Answer: D

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Question 3

According to CIPS, which of the following are not included in the five 'rights' of procurement and supply?

A. Source

B. Manner

C. Goods

Correct Answer: A,B,C

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Question 4

Which of the following would be suitable general key performance indicators (KPIs) for monitoring supplier performance? Select THREE that apply.

A. Cost management

B. Defining requirements

C. Quality performance

D. Delivery on time

E. Length of contract

F. Financial reports

Correct Answer: A,C,D

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Question 5

'A person who cares for individuals and the team, a good listener, finds it hard to take difficult deci-sions'.
From the 'concern for people and feelings' section of Belbin's roles:

A. Co-ordinator

B. Teamworker

C. Resource-investigator

Correct Answer: A

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Question 6

Which one is not part of Lewin's Force Field Analysis model (overcoming resistance to change)?

A. Unchange

B. Change

C. Refreeze

D. Unfreeze

Correct Answer: A

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Question 7

Drafting a specification is important because these documents become embedded within the contract and therefore, are legally binding. Is this statement true?

A. No, as the specification is separate to the contract and has no legal standing

B. Yes, because all specifications must be approved by the organisation's board according to legislation

C. No, because legally binding contracts only contain terms and conditions

D. Yes, care needs to be taken because the specification should be part of the contract

Correct Answer: D

Question 8

In the Kubler-Ross Change Curve, which of these comes second?

A. Depression

B. Integration

C. Shock

D. Denial

Correct Answer: D

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Question 9

Giving employees the right to make modest decisions in an independent and self-directing way, on behalf of the organisation. Trusting employees to do the right thing, for example, when faced with a customer complaint.

A. Endowment

B. Endorsement

C. Empowerment

D. Entitlement

Correct Answer: C

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Question 10

According to CIPS, which of the following are not internal stakeholders? Select one.

A. Other employees

B. Directors

C. Shareholders

D. Managers

Correct Answer: C

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Question 11

'All procurement requirements valued at more than $100,000 must be competitively tendered, and any contracts arising therefrom must be signed by the Procurement Director'. This is an example of a:

A. Statute

B. Procurement threshold

C. Minimum order quantity

D. Standard contract term

Correct Answer: B

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Question 12

Prior to circulating the service specification to a tendering supplier, it is good practice for the purchasing organisation to request completion of a non-disclosure agreement. Is this statement correct?

A. Yes, because the non-disclosure agreement protects intellectual property

B. No, because the non-disclosure agreement has no legal standing

C. No, because the non-disclosure agreement only applies after contracting

D. Yes, because the non-disclosure agreement encourages transparent bidding

Correct Answer: A

Question 13

A small group of workers, under the leadership of a supervisor, seeking to make constructive practi-cal small changes to bring about operational improvement in the workplace.

A. Quality circle

B. Quality control group

C. Quality initiative

D. Trade union

Correct Answer: A

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Question 14

'The power of an individual to persuade others may come from perceived attractiveness and right to be given respect' Which of French and Raven's categorisations applies here?

A. Legitimate

B. Reward

C. Coercive

D. Referent

Correct Answer: D

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CIPS Team Dynamics and Change - L3M4 Exam Practice Test

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