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Updated: Aug 30, 2026
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IBM M9560-814 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM IT Service Management Sales Mastery Test v1 |
| Exam Number: | M9560-814 |
| Related Certifications: | IBM IT Service Management Sales Professional |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | 24 months |
| Exam Price: | Free / $0 USD |
| Passing Score: | 70% |
| Exam Format: | Scenario-Based Questions, Multiple Choice |
| Real Exam Qty: | 40-50 |
| Available Languages: | English |
| Recommended Training: | IBM IT Service Management Sales Enablement IBM Sales Mastery Learning Path |
| Exam Registration: | IBM PartnerWorld IBM Certification Portal |
| Exam Way: | Online proctored / Unproctored self-assessment via IBM PartnerWorld |
| Pre Condition: | Open to IBM sales representatives, partners, and authorized personnel; no formal prerequisite exams required |
| Official Syllabus URL: | https://www.ibm.com/certify/exams/M9560-814 |
IBM M9560-814 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Selling and Implementation Considerations | 15% | - Licensing and deployment models - Target customer segments |
| IBM IT Service Management Solution Overview | 25% | - Market positioning and value proposition - Key features and benefits |
| Competitive Differentiation | 15% | - Integration and scalability advantages - Comparison with alternative solutions |
| Use Cases and Business Problems | 20% | - ITIL service management alignment - Incident, problem, change and asset management |
| Product Portfolio and Architecture | 25% | - IBM Netcool/OMNIbus - IBM Control Desk - IBM Cloud Pak for Watson AIOps |
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