Microsoft Dynamics 365 Fundamentals - MB-901 Exam Practice Test
Question 1
A company uses Dynamics 365 Commerce. The company is launching a new product line for select stores.
The company wants to ensure that stores participating in the launch receive the new products. Stores that are not participating in the launch must not be able to order the products.
You need to recommend tools to help the company launch the new product line.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
The company wants to ensure that stores participating in the launch receive the new products. Stores that are not participating in the launch must not be able to order the products.
You need to recommend tools to help the company launch the new product line.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer: D
Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).
Question 2
Match each tool to its task.
NOTE: Each correct match is worth one point.
NOTE: Each correct match is worth one point.
Correct Answer:
Explanation
Question 3
A retailer sells products by using an e-commerce site, brick and mortar stores, and phone sales.
Different processes are used for each type of order source.
You need to ensure that you can support each type of sale.
What should you recommend?
Different processes are used for each type of order source.
You need to ensure that you can support each type of sale.
What should you recommend?
Correct Answer: A
Question 4
A company need to track project estimates and actual values.
You need to recommend a solution for the company that provides at least the following levels of work breakdown structures: phase, component sub-component.
What should you recommend?
To answer, select the appropriate option in the answer area.
You need to recommend a solution for the company that provides at least the following levels of work breakdown structures: phase, component sub-component.
What should you recommend?
To answer, select the appropriate option in the answer area.
Correct Answer:
Explanation
Question 5
A company uses Dynamics 365 Human Resources.
You need to ensure that workers can document their own performance relative to goals.
Where should you direct the workers?
You need to ensure that workers can document their own performance relative to goals.
Where should you direct the workers?
Correct Answer: D
Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).
Question 6
A company needs visibility into the frequency, number, and types of calls they receive at their customer support center.
You need to recommend a solution for the company.
What should you recommend?
You need to recommend a solution for the company.
What should you recommend?
Correct Answer: C
Question 7
A company uses Dynamics 365 Supply Chain Management.
The company hires seasonal workers during peak summer months. The workers must quickly learn to operate manufacturing machinery.
You need to streamline training for the workers and provide a consistent and standardized way to perform tasks.
What should you recommend?
The company hires seasonal workers during peak summer months. The workers must quickly learn to operate manufacturing machinery.
You need to streamline training for the workers and provide a consistent and standardized way to perform tasks.
What should you recommend?
Correct Answer: A
Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).
Question 8
A company plans to implement Omnichannel for Customer Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation
Box 1: No
Chat is an engagement channel that is available in Omnichannel for Customer Service. There is thus no need to purchase a third-party ISV solution to use chat in Omnichannel for Customer Service.
Box 2: Yes
SMS is an engagement channel that supports asynchronous mode of communication, and allows your organization to connect to customers by using text messages. The SMS channel is available in Omnichannel for Customer Service.
Box 3: No
Omnichannel for Customer Service is a paid add-on to Dynamics 365 Customer Service apps. It is available only when you purchase a subscription to Chat for Dynamics 365 Customer Service or Dynamics 365 for Digital Messaging.
Reference:
https://docs.microsoft.com/en-us/dynamics365/omnichannel/introduction-omnichannel
Question 9
An air-conditioning repair company uses Dynamics 365 Reld Service.
Customers and users report several issues. What should you use to resolve each issue?
To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Customers and users report several issues. What should you use to resolve each issue?
To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation
Question 10
A customer purchases Microsoft 365 and Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation
