Salesforce Certified Nonprofit Cloud Consultant (NPC)

Question 1

A nonprofit organization wants to enter both one-off gifts and batch gifts in Nonprofit Cloud for Fundraising.
What Nonprofit Cloud features should the organization use?

A. Gift Commitment Schedule and Gift Batches

B. Gift Entry and Data Import Wizard

C. Gift Entry and Gift Batches

Correct Answer: C

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Question 2

A nonprofit needs to frequently import membership renewal and donation data. Each import needs a different configuration that will create or update existing Contacts in addition to creating Opportunities. Which tool should the consultant recommend?

A. Salesforce Data Loader

B. NPSP Data Importer

C. Salesforce Import Wizard

D. NPSP Batch Data Import

Correct Answer: D

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Question 3

A nonprofit organization provides food baskets and rental assistance. The organization wants to group these benefits as goods and monetary assistance within the same program. Which Nonprofit Cloud object should the organization use to group the items?

A. Benefit Type

B. Program Enrollment

C. Benefit Disbursement

Correct Answer: A

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Question 4

A nonprofit is loading 5 million donation history records into Salesforce from a payment processing system.
What should the consultant do to ensure the data load is successful?

A. Deploy a Custom Apex Class with TDTM.

B. Disable Data Validation Rules.

C. Create an Apex Test Class.

D. Temporarily disable TDTM Trigger Handlers.

Correct Answer: D

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Question 5

A nonprofit wants to make a substantial technology shift that will affect multiple teams and departments.
Which two initial steps should a consultant discuss with the nonprofit? (Choose 2)

A. Deploy features to meet departmental requirements.

B. Establish a sense of urgency.

C. Form a powerful guiding coalition.

D. Summarize final technology implementation steps.

Correct Answer: B,C

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Question 6

A board member introduced a high-net-worth individual to the work of the nonprofit. The individual made a donation at an event. The fundraising manager wants to record this information in Salesforce. It is important the donation is hard credited to the individual while ensuring this donation, as well as any future donations from the individual, are soft-credited to the board member. The board member and the individual already exist as contacts in Salesforce. How should the data be entered?

A. Create a relationship between the individual and the board member. Create the donation opportunity for the individual. Add the board member as a Soft Credit contact role to the donation.

B. Create a relationship between the individual and the board member. Create the donation opportunity for the individual. Enter a Partial Soft Credit for the board member.

C. Create a relationship between the individual and the board member with a Related Opportunity Contact Role of Soft Credit. Create the donation opportunity for the individual.

D. Create the donation opportunity for the individual. Add the board member as a Soft Credit contact role for the donation. Create a relationship between the board member and the individual.

Correct Answer: C

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Question 7

A nonprofit wants to deploy Nonprofit Cloud Case Management into its production org. Which two prerequisites should be considered prior to installing Case Management? (Choose 2)

A. Ensure appropriate licenses are provisioned

B. Ensure Volunteers for Salesforce is properly configured

C. Enable My Domain

D. Install NPSP

Correct Answer: A,C

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Question 8

A nonprofit wants to run an enrollment report for its education classes. Which Program Management Module object should the consultant use to build the report?

A. Service

B. Service Delivery

C. Program Cohort

D. Program Engagement

Correct Answer: D

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Question 9

A nonprofit organization provides funding to partners that work directly with the community to provide one- on-one nutritional counseling. The organization wants to make a dynamic, multi-section application that applicants can fill out on their Experience Cloud site to request funding. The organization plans to use the Form Overview and Form Review components included in the Grantmaking Experience Cloud template.
What should the organization do?

A. Create a Field Set and use Dynamic Forms on the Individual Application object to create sections for information.

B. Create a grantmaking application form on the Individual Application object by using Dynamic Assessments and Discovery Framework.

C. Create a grantmaking application form on the Individual Application object by using Form Framework.

Correct Answer: B

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Salesforce Certified Nonprofit Cloud Consultant (NPC) - NP-Con-102 Exam Practice Test

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