Nokia SDM Certification - CARE - SDM_2002001040 Exam Practice Test

A. Arrange internal Care Contract renegotiation kick off meeting.

B. Wait until the Customer contacts NSN to initiate contract re-negotiations.

C. Initiate Care Contract re-negotiations with the customer.

D. Notify the Service Account Manager about the situation.

A. CT Head or Account Manager.

B. CT F&

C. Account Manager.

D. Care Program Manager.

A. The company invoices and records sales, but the customers do not pay.

B. When Work-in-Progress is invoiced and released as cost.

C. Depreciation is much higher than amortization rates.

D. When Work-in-Progress is increasing rapidly.

A. F&C Controller.

B. CT Head.

C. Project Manager.

D. Care Program Manager.

A. Trouble Resolution, Technical Query, SW Update.

B. Trouble Resolution, Technical Query, Technical Support.

C. Emergency Support, Trouble Resolution, Technical Query.

D. Trouble Resolution, Technical Query, Care Management.

A. Responsibility is split between SI and Care according to local agreement.

B. NSN is responsible for only equipment used in NSN standard solutions and therefore the Customer must have contract directly with the equipment provider.

C. 100% Care.

D. SI local organization.