Salesforce Certified Slack Administrator Sample Questions:

1. Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.
How should Asher respond to this request?

A) Allow each region to create new channels and name them after famous landmarks in their region, then assign regional team members to monitor each channel.
B) Continue to use one centralized channel to minimize confusion for channel members on where workplace requests should be submitted, but require that members start posts with the name of the region where they're requesting assistance.
C) Create new regional channels and name them using the #help-workplace-region format, then assign regional team members to monitor each channel.
D) Create a private channel for the global workplace team to triage requests from #help-workplace into the appropriate regions.

2. You're a Slack Org Admin, and your company recently acquired a new business unit. You must decide if you want to add your new teammates to your existing Slack workspaces, or create a new workspace in your Slack Enterprise Grid Org.
You know that this new business unit has strict security and compliance requirements that exceed the policies of your current workspaces. You also expect the new business unit to collaborate extensively with the rest of your company, so they need to feel connected.
What should you consider first when deciding if you need a new workspace?
(Select the best answer.)

A) The data retention needs of the new business unit for files and messages.
B) The number of multi-workspace channels you think the new business unit will need when collaborating across the org.
C) The new business unit's preference to communicate in direct messages (DMs) and private channels to preserve confidentiality.
D) The new business unit's app approval requirements.

3. You're an Org Primary Owner on your company's Slack Enterprise Grid. You have six workspaces, each representing one line of business. Your company's Chief Information Officer (CIO) is keen on keeping all members of the organization informed about new Slack features on an ongoing basis.
How can you ensure all members are receiving ongoing enablement on new Slack features?
(Select the best answer.)

A) Direct members to a #help-slack channel to ask questions about new Slack features and receive feedback from your Slack Champions.
B) Pin messages related to new Slack features in a dedicated multi-workspace channel on a recurring basis.
C) Advise Workspace Admins to direct all members to Slack's website to review new features.
D) Leverage an org-wide channel to announce new Slack features on a recurring basis, and bookmark useful links and learning material in channel.

4. Large Inc. is a consumer goods company that uses the Slack Enterprise Grid org.
Large Inc.'s Human Resources (HR) director is looking to streamline how they:
* Share department-specific policies, and
* Handle sensitive questions hiring managers may have regarding recruiting and candidate offers.
Each department has its own separate Enterprise Grid workspaces. How should the HR director use Slack for this use case?
(Select the best answer.)

A) Create separate hiring manager group direct messages (group DMs) for each Department.
B) Create a multi-workspace public channel for each department, and add the hiring managers to the appropriate channel.
C) Create a private channel in the HR workspace, and add the departmental hiring managers to that channel.
D) Create a multi-workspace private channel for each department, and add the hiring managers to the appropriate channel.

5. You're a Slack admin at a nonprofit organization. You need to add a new workspace to your Slack Enterprise Grid. This workspace needs to support the fundraising efforts of the development team. It should be a place for the team to collaborate on upcoming campaigns, events, and conduct retrospectives on past efforts. You can't devote significant admin energy to managing this workspace, and most members of your org participate in fundraising efforts in some capacity.
What visibility setting should you select for this new workspace?
(Select the best answer.)

A) Invite Only
B) Hidden
C) By Request
D) Open

Solutions: