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Salesforce AP-209 Exam Overview:

Salesforce AP-209 Exam Syllabus Topics:

Salesforce Advanced Field Service Accredited Professional Sample Questions:

Question 1

Which parts of the 'Dispatcher Console' support adding Custom Actions? (Choose 3 options)

A. Multiple Service Appointments in the Appointment list
B. Child Service Territories in the Gantt
C. Individual Service Resources in the Gantt
D. Multiple Service Resources in the Gantt
E. Individual Service Appointments in the Appointment list

Question 2

A dispatcher notices that the Service Territory schedule for the next week is full with routine maintenance appointments, while there are several urgent repair jobs still waiting to be scheduled in the appointment list.
Which three actions should the dispatcher take to schedule the urgent repair jobs?

A. Use 'Global Optimization' to optimize the territory schedule for the next week
B. Manually update the 'Assigned Resource' on each of the urgent repairs
C. Ensure that the maintenance Service Appointments are not 'Pinned' and can be rescheduled
D. Invoke 'Resource Schedule Optimization' for each Service Resource in the Service Territory
E. Check the 'Scheduling Priority' of the repair and maintenance Service Appointments

Question 3

Green Energy Solution is getting more work for the next 3 weeks. They are engaging a new third-party contractor to help with some work for that time.
What should the admin recommend?

A. Creating a Resource and deleting it after 3 weeks
B. Creating a Resource and giving it capacity for the next 3 weeks
C. Creating a Capacity Based Resource and deleting it after 3 weeks
D. Creating a Capacity Based Resource and giving it capacity for the next 3 weeks

Question 4

A customer doesn't want contractors to be considered in optimization runs.
How can a consultant implement this requirement?

A. Create 'Match Field' Work Rule and include it in the Scheduling Policy
B. Create 'Match Boolean' Work Rule and include it in the Scheduling Policy
C. Create 'Extended Match' Work Rule and include it in the Scheduling Policy
D. Create 'Count Rule' Work Rule and include it in the Scheduling Policy

Question 5

A customer wants to assign work to Resources by postal code coverages, each Resource covering one or more postal codes. The solution must also support Scheduling and Optimization.
What should a consultant recommend to meet the customer's requirements?

A. Use 'Match Fields', set the relevant postal code coverage on the resources level and on the Service Appointment level
B. Model each postal code as a record in a custom object, and use the 'Extended Match' Work Rule to assign the Resources to Appointments within their postal code coverage using another custom junction object
C. Define each postal code as a Service Territory, assign Resources through STM (Service Territory Member) record to the Territory they need to cover
D. Model each postal code as a skill, assign the skill to the relevant Resources, and set the skill as a required skill for each Service Appointment within the postal code area

Solutions: