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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)

A) Increase profitability
B) Grow my business
C) Improve the customer experience
D) Add secure mobility features
E) Meet the UC needs of road warrior employees

2. Your customer is looking to add a contact center solution to their IP Office TM base, but describes customer interactions which would benefit by more advanced features, such as live monitoring and quality management.
What offers could you suggest connecting to implement both simple inbound voice call routing and enterprise-grade features? (Select two.)

A) Avaya Contact Center Select
B) Avaya IX TM Workforce Engagement Select
C) Avaya IX TM Spaces
D) Avaya IX TM Contact Center
E) Avaya IX TM Meetings

3. A customer seeks communications for 150 employees, with access to advanced mobility and customer-engagement features, packaged as an easy-to-deploy appliance.
Which Avaya IP Office TM edition best fits this need?

A) Server Edition
B) Preferred Edition
C) Select Edition
D) Basic Edition
E) Essential Edition

4. A customer inquires about deploying Avaya IP Office TM via the cloud to multiple sites, with each site having 30 to 50 employees.
Which Avaya IP Office edition would be used into meet this need as a cloud service?

A) Server Edition
B) Preferred Edition
C) Select Edition
D) Basic Edition
E) Essential Edition

Solutions: