Pass the actual test with the help of 3102 study guide
Last Updated: Sep 03, 2026
No. of Questions: 69 Questions & Answers with Testing Engine
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| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Session Manager and System Manager Implementation and Maintenance Exam |
| Exam Number: | 3102 / 3102.1 |
| Exam Price: | USD $125 - $150 (region-dependent) |
| Exam Duration: | 90 minutes |
| Related Certifications: | Avaya Aura Communication Solutions Avaya Aura Core Implementation |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Answer, Multiple Choice, Single Answer |
| Real Exam Qty: | 60-69 |
| Passing Score: | Not publicly disclosed (approx. 68-70% per industry sources) |
| Available Languages: | English |
| Recommended Training: | Avaya Aura Session & System Manager Implementation Course Official Exam Guide |
| Exam Registration: | Prometric Registration Avaya Learning Center |
| Sample Questions: | Avaya 3102 Sample Questions |
| Exam Way: | Online proctored or onsite at authorized testing centers (Prometric / Avaya Learning) |
| Pre Condition: | Recommended: Basic knowledge of Avaya Aura architecture, SIP protocol, Linux administration; no mandatory prerequisite exam |
| Official Syllabus URL: | https://downloads.avaya.com/css/P8/documents/100168166 |
| Section | Weight | Objectives |
|---|---|---|
| Adaptations & Integration | 20% | - Integration with Avaya Aura components - Protocol interworking - Creation and modification of SIP Adaptations |
| Session Manager Implementation & Administration | 30% | - Branch Session Manager setup - SIP routing and domain configuration - Installation and cluster configuration - Synchronization with Communication Manager |
| System Manager Installation & Configuration | 25% | - Backup and restore procedures - Deployment and setup of System Manager - User and role management - Software upgrades and patches |
| Security, Monitoring & Troubleshooting | 25% | - Security configuration and access control - Alarms, logs, and service monitoring - Performance tuning and diagnostics - Troubleshooting connectivity and call issues |
The Avaya 3102 exam, officially titled Avaya Aura Session Manager and System Manager Implementation and Maintenance Exam, is the required test for earning the Avaya Aura® Session Manager and System Manager Implementation and Maintenance certification, a credential at the Professional level. Passing it validates the skills Avaya expects from certified professionals, and it can also support progress toward related credentials such as Avaya Aura Communication Solutions, Avaya Aura Core Implementation.
The 3102 exam includes 60-69 questions, and you have 90 minutes to complete it. Before exam day, divide the available time by the question count so you know the pace you need to hold, and practice flagging time-consuming items for review instead of stalling on a single question. Timed sessions in the Actualtests4sure test engine are the easiest way to build that rhythm before it counts.
You need Not publicly disclosed (approx. 68-70% per industry sources) to pass the 3102 exam, and the official registration fee is USD $125 - $150 (region-dependent). Keep in mind that a failed attempt means paying that fee in full again for a retake, so avoid booking your seat on a hunch. Work through the Actualtests4sure practice test until your scores sit comfortably above the passing requirement before you schedule the exam.
Avaya asks candidates to meet the following requirement before registering: Recommended: Basic knowledge of Avaya Aura architecture, SIP protocol, Linux administration; no mandatory prerequisite exam. Exam policies do change, so confirm the latest details on the official exam page at https://downloads.avaya.com/css/P8/documents/100168166 before you book.
You can book your seat through the official registration channels below:
The 3102 exam is delivered in the following format: Online proctored or onsite at authorized testing centers (Prometric / Avaya Learning).
Avaya recommends the following official training for this exam:
A course builds the theory; practice turns it into exam-day performance. Once you finish a class, the 69 practice questions from Actualtests4sure show you how the same knowledge appears in exam-style items.
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The Avaya Aura Session Manager and System Manager Implementation and Maintenance exam is organized into 4 major domains. Some of the key domains include:
Scroll up to the Exam Topics section for the complete breakdown, and use it to plan how much study time each domain deserves.
Question 1
While reviewing the Event Logs on the Session Manager, you notice an ALERT message: (OP_AFW17504) "SIP firewall white list configuration failed, retaining existing configuration."
Which action should you perform when you see this alert?
A. Access the SIP firewall white list configuration and verify that the configuration is correct.
B. Access the SIP firewall configuration and Load the ASM Default Configuration.
C. Access the SIP firewall configuration and change the RULE log type to none to not have these ALERTS appear in the EVENT logs.
D. Disregard these messages as they are sent to the Event Logs and do not generate alarms.
Question 2
A technician in is tasked with moving a user from one redundant Session Manager pair to
another
Which sequence describes the steps that should be taken?
A. Navigate to the Communities page.
Select the Community into which the user will be moved.
Select the user from a drop down list to add the user to the community.
B. Go to the User's User Profile.
Select different Session Manager instance from the Primary Session Manager and
Secondary Session Manager lists.
C. Go to the user's User Profile.
De-select the current community. Select the new community.
D. Go to the Locations page.
Select a location, define it as a Primary community and add the user.
Select another location, define it as a Secondary community and add the user.
Question 3
While reviewing the session Manager logs, you notice a log entry that describes that state of an entity "down". Later, you check the logs and notice another log entry that reports the same entity is "partially up".
Which troubleshooting procedure will help you to isolate and identify the Entity problem?
A. Run traceSM to capture SIP INVITE message from the entity to determine if there is a display in the network.
B. Run SIP monitoring diagnostics along with ICMP ping to the Entity to verify its connectivity.
C. Run SIP Entity Performance on the Entity to determine id SIP OPTIONS messages are being blocked on the network.
D. Run traceSM100 to capture SIP MONITOR message from the entity to determine if there is a delay in the network.
Question 4
Which three types of handles can be selected for a user when creating users in system manger? (Choose three.)
A. SMTP
B. H.323
C. IBM
D. XMPP
E. undefined
Question 5
During a post-installation check of System Manager and Session Manager you discover that the Session lager replica node is stuck at "Synchronizing". You run the initTM command in Session Manager but the replication status does not change.
Which step will be effective in resolving the problem?
A. Delete the Session Manager Replica node in System Manager, verify the enrollment password is valid In System Manager and run the initTM command again in Session Manager.
B. Run traceSM to monitor the synchronization events and restart the Security Module.
C. Verify the enrollment password is valid in System Manager and run the initTM command again in Session Manager.
D. Reset the enrollment password.
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: A,C,D | Question 5 Answer: C |
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