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Avaya 3308 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam
Exam Number:3308
Passing Score:Not publicly disclosed (typically 65%-68%)
Exam Format:Multiple-choice
Real Exam Qty:60-65
Certificate Validity Period:2 years
Exam Price:$125–$150 USD (varies by region/provider)
Related Certifications:3311 Avaya Contact Recording and Avaya Quality Monitoring R15.1 Implementation and Maintenance
Available Languages:English
Exam Duration:90 minutes
Recommended Training:Official Avaya Documentation
Avaya Contact Recording & Quality Monitoring R12 Implementation Training
Exam Registration:Avaya Learning Center
Pearson VUE Registration
Sample Questions:Avaya 3308 Sample Questions
Exam Way:Online proctored or onsite at Pearson VUE authorized test centers
Pre Condition:No mandatory prerequisites; recommended 6+ months hands-on experience with Avaya Contact Recording and Quality Monitoring solutions
Official Syllabus URL:https://www.avaya-learning.com/

Avaya 3308 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Contact Recording Implementation30%- Recording policies and storage configuration
- Database setup and integration
- Architecture and components
- Server installation and configuration
Topic 2: Quality Monitoring Configuration25%- Evaluation forms and scoring setup
- QM architecture and dependencies
- Permissions and role management
- Agent screen capture and synchronization
Topic 3: System Administration & Maintenance25%- Software updates and upgrades
- Security and access control
- Backup and restore procedures
- Performance monitoring and optimization
Topic 4: Troubleshooting & Integration20%- Common installation and configuration issues
- Recording and playback problems
- Integration with Avaya Aura/Contact Center
- Log analysis and resolution methods

Common Questions About the Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam

The Avaya 3308 exam, officially titled Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam, is the required test for earning the Avaya Certified Implementation Specialist (ACIS) certification, a credential at the Specialist / Implementation level. Passing it validates the skills Avaya expects from certified professionals, and it can also support progress toward related credentials such as 3311 Avaya Contact Recording and Avaya Quality Monitoring R15.1 Implementation and Maintenance.

The 3308 exam includes 60-65 questions, and you have 90 minutes to complete it. Before exam day, divide the available time by the question count so you know the pace you need to hold, and practice flagging time-consuming items for review instead of stalling on a single question. Timed sessions in the Actualtests4sure test engine are the easiest way to build that rhythm before it counts.

You need Not publicly disclosed (typically 65%-68%) to pass the 3308 exam, and the official registration fee is $125–$150 USD (varies by region/provider). Keep in mind that a failed attempt means paying that fee in full again for a retake, so avoid booking your seat on a hunch. Work through the Actualtests4sure practice test until your scores sit comfortably above the passing requirement before you schedule the exam.

Avaya asks candidates to meet the following requirement before registering: No mandatory prerequisites; recommended 6+ months hands-on experience with Avaya Contact Recording and Quality Monitoring solutions. Exam policies do change, so confirm the latest details on the official exam page at https://www.avaya-learning.com/ before you book.

You can book your seat through the official registration channels below:

The 3308 exam is delivered in the following format: Online proctored or onsite at Pearson VUE authorized test centers.

Avaya recommends the following official training for this exam:

A course builds the theory; practice turns it into exam-day performance. Once you finish a class, the 65 practice questions from Actualtests4sure show you how the same knowledge appears in exam-style items.

Yes. Actualtests4sure offers a free PDF demo of the Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance practice questions, so you can judge the quality and format before purchasing. After you buy, your purchase includes 365 days of free updates; if the product expires after that period, you can extend the update service at a 50% discount from your member zone.

Every Actualtests4sure order is covered by a 100% Money Back Guarantee. If you take the corresponding 3308 exam within 60 days of purchase and do not pass, send a scan of your exam enrollment slip together with your official Score Report PDF within two days of the exam date, and your claim will be processed within seven days. The candidate name must match the payer name, and the guarantee does not apply if you take the exam within three days of purchase, if you downloaded the product but never took the exam, or to free materials and expired orders. If you would rather have fresh material than a refund, you can exchange your purchase for two additional exam products of equal value at no cost and keep the update service on your original product. Delivery itself is instant: your download is available right after payment and a copy is emailed to you within one minute — if nothing arrives within two hours, contact our support team. You may install the software on as many computers as you need.

The Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance exam is organized into 4 major domains. Some of the key domains include:

  • Quality Monitoring Configuration, accounting for 25% of the exam
  • Contact Recording Implementation, accounting for 30% of the exam
  • Troubleshooting & Integration, accounting for 20% of the exam

Scroll up to the Exam Topics section for the complete breakdown, and use it to plan how much study time each domain deserves.

Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Sample Questions:

Question 1

Which statement describes the Recorder Number that is given to the Master Avaya Contact
Recorder (ACR)?

A. It is a unique identifier for every ACR determined by the Customer Sold To number.
B. It is a unique identifier for every ACR, and it is a 6 digit number beginning with the number 8.
C. It is a unique identifier for every ACR, and it is a 6 digit number beginning with the number 6.
D. It is a unique identifier for every ACR determined by the Customer Site ID.


Question 2

Which statement about the Avaya WFO/Framework Management Service Account is true?

A. The Management Service Account must be defined within a workgroup.
B. You are not allowed to change the Management Service Account username after initial installation.
C. You are not allowed to change the Management Service Account password after initial installation.
D. The Management Service Account requires administrative rights on SQL Databases.


Question 3

Which three Avaya WFO/Framework maintenance tasks should be completed on a daily or weekly basis? (Choose three.)

A. Confirm services are running.
B. Consider loading trends.
C. Perform database backups.
D. Check active alarms.
E. Check data fragmentation.


Question 4

Which two statements describe the prerequisites for installing the Avaya WFO/Framework server? (Choose two.)

A. It is required to be installed in a workgroup without being part of customer's domain.
B. It is required to be installed on the customer's domain.
C. It is required to be installed with an IMSA account.
D. It is required to be installed with local administrator account.


Question 5

Which statement describes how to backup the Audio and Screen recording for the Quality
Monitoring (QM) system?

A. Archive the contents of the /call directory on the Avaya Contact Recorder (ACR).
B. Backup the SQL database on the QM Server.
C. Backup the contents directory on the QM Server.
D. Backup the /eCorder directory on the Avaya Contact Recorder (ACR).


Solutions:

Question 1
Answer: B
Question 2
Answer: B
Question 3
Answer: A,C,E
Question 4
Answer: B,C
Question 5
Answer: A

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