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Understanding functional and technical aspects of User Research

The following will be discussed in BCS-UX01 exam dumps:

• State the difference between observation and interpretation
• Choose the appropriate research method to understand the context of use.
• Explain the notion of affinity diagramming as a way to analyse the qualitative data from field visits
• Articulate the steps in a suitable user research technique, such as contextual inquiry, ethnography or a site visit
• Interpret the data from a site visit in ways that can be used to develop a shared knowledge of the context of use
• Define affinity programming
• Recognise good and poor questions to ask in user interviews
• Recall how user journey maps are constructed from affinity diagrams
• Demonstrate the difference between opinion-based and behaviour based research methods
• Describe the kinds of data that should be collected during a site visit and report on appropriate data collection methods, such as AEIOU (activities, environments, interactions, objects and users) and Empathy Map
• List discount usability research techniques that can be used to understand the context of use, such as diary studies
• State the components of the context of use
• Describe the kinds of data that should be collected during a site visit to users
• Discuss the strengths and weaknesses of opinion-based methods, like surveys and focus groups, and behaviour-based methods, like contextual inquiry
• Recognise that requirements gathering and conceptual design should be truly inclusive
• Identify the potential users of the system
• Plan site visits to end users to understand the context of use
• State the key principles of contextual inquiry

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Who should take the BCS-UX01 exam

Anyone involved in the design and evaluation of user interfaces (interface designers, usability engineers, requirement engineers, product managers). Other usability professionals may also be interested, including IT managers, quality managers, development managers and business analysts.