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BCS Practitioner Certificate in Modelling Business Processes 2018 Sample Questions:

Question 1

In order to identify potential improvements, a business analyst has been asked to document the current customer sales experience in a large, electrical superstore. Whilst shadowing a customer service advisor, a sale was lost because the advisor couldn't authorise a price discount for a customer, who had seen the product advertised at a lower price by a competitor. The customer advisor tried to discount the product to match the competitor's price but was unable to do so.
The customer service advisor explained that this discounting required management approval and.
unfortunately, both managers authorised to do this were on their lunch break What element of the POPII model had caused the sale to fail?

A. People.
B. Technology
C. Process.
D. information.

Question 2

Below is a business process model for a goods ordering process:

What error has been made in this diagram?

A. The task' Cancel order' should be rename Order cancelled as by this point in the process the order has been cancelled.
B. The task'Complete order's should be In only one swimlane, as tasks straddling two swim lanes are not permitted.
C. The arrowed flow mine from Fulfil order should go to the end node ( the bull eye) not to the task received:
D. The arrowed flow line from Complete order should go to check stock availability not to the decision diamond.

Question 3

Freddie's Sandwich Shop makes sandwiches to order, using the finest locally sourced ingredients.Freddie gets his bread from Country Bakes and the fillings for his sandwiches from Belle View Farms. Freddie's local approach has proved popular and many people now get their lunch from his shop. rather than from a branch of Wholegram Foods, which used to be the town's most popular sandwich shop.
Freddie is expanding his business to provide catering for local organisations and has just won a contract to provide sandwich lunches for UK Systems Limited, the local headquarters of a highly successful computer company.However, Freddie is worried about the poor wheat harvest and the effect this might have on the cost of his bread. He has also heard that UK Systems Limited has lost a valuable contract to an overseas competitor In Harmon's organisational model, which of the following would provide inputs to internal processes?

A. Wholegrain Foods and concerns about the poor wheat harvest
B. Country Bakes andUK Systems Limited
C. Belle View Farms and concerns about the poor wheat harvest.
D. Country Bakes and Wholegrain Foods

Question 4

Furlow and Hall is an interior decorating business. Specializing in high-quality handmade soft furnishings and a bestspoke design service. The business uses a small number of highly skilled craftspeople to make its products using traditional techniques.
Mrs Tieback, who sews the curtains for Furlow and Hall, is retiring later this year. Her local council has discovered that she has a workshop at her home and has informed her she is liable for business rates. This will lead to increased costs and so it is no longer economically viable for her to continue working.
Where wouldMrs Tieback be shown on an organisational model of Furlow and Hall?
A)

B)

C)

D)

A. Exhibit A
B. Exhibit C
C. Exhibit D
D. Exhibit B

Question 5

A company has the following issue to consider:
a)The way staff interact with customers
b)The image it wishes to portray
c)The price of competing products.
c)The margin that it aims to make.
Which of these SHOULD be reflected in its value proposition?

A. b and c
B. a and b
C. b and d
D. a and c

Solutions: