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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two of the following are valid terminologies in the GPE system?
(Choose two)
Response:

A) Journey Timeline
B) Outcomes
C) Predictive Trunk Groups
D) Visitor Engagement Language

2. What type of data does Genesys Predictive Routing primarily evaluate to make routing decisions?
Response:

A) Network latency data
B) Real-time agent availability
C) Forecasted traffic volumes
D) Historical and real-time interaction data

3. Where can agents find predictive scores about a visitor's likelihood to achieve a defined business outcome?
Response:

A) In the Messenger Admin Panel
B) Within the Journey Panel in the agent UI
C) Under "Agent Scripts"
D) Inside the Workforce Management dashboard

4. Which data point is commonly found in a Visitor Activity Report?
Response:

A) Total billing units
B) Real-time agent count
C) Number of agent escalations
D) Visitor session ID

5. Which setting in an action map defines the visitor audience eligible for engagement?
Response:

A) Outcome threshold
B) Traffic source group
C) Messenger configuration
D) Segment filter

Solutions: