Study with HP2-B102 Actual Test Questions
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Last Updated: Oct 09, 2026
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HP HP2-B102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Imaging and Printing Technologies & Products | 30% | - HP hardware and MFP solutions overview - HP laser and inkjet printing technologies - HP supplies portfolio and cartridge technology |
| Solutions and Services | 25% | - Software tools and management utilities - HP managed print services (MPS) - Value-added services and support offerings |
| Sales Process and Techniques | 25% | - Consultative sales methodology - Handling objections and competitive positioning - Upselling and cross-selling strategies |
| Industry Trends and Customer Needs | 20% | - Customer business challenges and pain points - Imaging and printing market trends - Identifying customer segments and requirements |
HP Imaging and Printing Sales Fundamentals Sample Questions:
Which statement is true about the worldwide street price of imaging and printing devices?
- A. The price is staying the same.
- B. The price is going up
- C. The price is going down.
- D. The price is fluctuating.
Correct Answer: D 🗳️
What does the HP Embedded Web Server do?
- A. automatically notifies the IT department every time an imaging or printing device is used
- B. orders supplies automatically
- C. shows end users all devices that are available for printing
- D. enables users to access and manage imaging and printing devices remotely
Correct Answer: D 🗳️
Why is securing an imaging and printing device important to a business?
- A. Securing the imaging and printing device simplifies the process of outsourcing printing.
- B. An unsecured imaging and printing device is vulnerable to physical damage
- C. An unsecured imaging and printing device allows users to modify their privileges in Active Directory.
- D. An unsecured imaging and printing device is an open port to the businesses network for internal and external hackers.
Correct Answer: D 🗳️
Why are up-selling and cross-selling beneficial to a channel partner?
- A. They are the only processes that allow the partner multi-vendor sales versus single-vendor sales.
- B. They typically involve a higher value product leading to higher profits
- C. For every HP color printer sold using a cross-sell technique. HP provides an additional 10% discount on the hardware.
- D. They allow the partner higher profits in combination with faster sales cycles.
Correct Answer: D 🗳️
What is the HP eIRG designed to help HP sales people do?
- A. to help competitors to make their product plans
- B. to share with clients, thus enabling the client to pick and choose the devices that they want
- C. to find out if a device is discontinued and, if so, the model number of the replacement device
- D. to create sales PowerPoint presentations
Correct Answer: C 🗳️
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