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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. While talking to a customer regarding a Problem Management (PMR), the customer raises
a different "moderate impact" question.
What should the L1 support professional do?
Answer the unrelated question and:

A) document it in the current PMR.
B) do nothing further.
C) open a new severity 3 PMR.
D) open a new PMR at the same severity as the original PMR.

2. While working a new PMR, the L1 support professional finds an Open Problem Management Record (PMR) with the same issue and error that is being worked by BackEnd support.
What should be entered into the Owner ID field?

A) the ID of the L2 support professional
B) nothing; leave it empty to avoid any confusion
C) the ID of the L1 Support professional
D) the Owner ID of the other PMR

3. Which one of the following is a valid format when sending a file to ECuRep?

A) 87876.724.0LDconfig.txt
B) 87654.0L049config.txt
C) 87656 724999.config.txt
D) 87876765724config.txt

4. When setting a follow up (FUP) date with the customer, what should the L1 support professional do?

A) Inform the customer in writing of the date of the next follow up, and set the date to that date.
B) In talking with the customer, ask them when it would be best to set a follow up and set the date to that date.
C) If working on a voice Problem Management Record (PMR). ask the customer for the date, or. if working on an electronic PMR. advise of the date.
D) Choose a date that is best for the L1 support professional.

5. When writing a technical document which will be available for both internal and external use, how should the L1 support professional utilize acronyms?

A) Do not use them as the external and internal users may not know them.
B) Use them; if people do not know then it is up to them to figure them out.
C) Use them; write out the name then in parenthesis place the acronym.
D) Do not use them as the external users may not know them.

Solutions: