Microsoft MB2-714 Exam Syllabus Topics:

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-714.aspx

Free demo for you to experience

Many people may be the first time to buy our MB2-714 actual test files, it's normal that you feel uncertain about our practice test. In order to put off your doubts, we provide you with the free demo of our MB2-714 pass-for-sure materials. You can download it from our websites. Of course, the free demo only includes part of the contents. After trying, you can choose whether or not to buy our MB2-714 study guide. Our integrated training material will truly astonish you. We are confident about our MB2-714 exam guide: Microsoft Dynamics CRM 2016 Customer Service anyway. We sincerely hope that you can choose to buy our practice test. You will never regret. Please trust us.

MB2-714:Microsoft Dynamics CRM 2016 Customer Service Certification Path

MB2-714:Microsoft Dynamics CRM 2016 Customer Service Exam is foundation level Certification, this exam has been retired.

Three versions of MB2-714 actual test for your convenience

As old saying says, different strokes for different folks. Different people have different ways of study. As for this reason, our company has successfully developed three versions of MB2-714 pass-for-sure materials for your convenience. They are software, PDF and APP version. You can choose as you like. The windows software of our MB2-714 exam guide: Microsoft Dynamics CRM 2016 Customer Service can simulate the real exam environment, which can help you know the whole exam process in advance. In this way, you will not feel nervous when you take the real Microsoft MB2-714 exam. Then the PDF version is convenient for busy people. You can print the PDF version out. Wherever you go, you can carry it easily. Then the spare time can be used to study for a few moments. The App version of our MB2-714 actual test files is more popular because there are many smart phone users. In a word, we just want to help you get the Microsoft certificate. Our goals are common.

Topics of MB2-714:Microsoft Dynamics CRM 2016 Customer Service Exam

Candidates should apprehend the examination topics before they begin of preparation. because it'll extremely facilitate them in touch the core. Our MB2-714 exam dumps will include the following topics:

1. Manage cases and the knowledge base (25-30%)

Create and manage cases

• Work with the case list and views; search for case records; create a new case record; understand fields on a default case form; analyze business process flows; convert activities to cases; understand the case resolution process; use case routing rules; use case creation rules

Create and manage the knowledge base

• Search for articles; associate an article with a case; use knowledge base articles to help resolve cases; create, manage, and maintain knowledge base article templates; create, modify, and publish knowledge base articles; format articles; attach knowledge base articles to email messages

2. Manage queues, entitlements, and service level agreements (SLAs) (25-30%)

Create and manage queues

• Understand system queues and personal queues; create and maintain queues; add cases and activities to queues; work with queue items; implement case routing

Create and manage entitlements

• Create and maintain entitlement templates; create a new entitlement; add entitlement lines; associate products; associate entitlement channels; associate an SLA; activate an entitlement; renew an entitlement

Create and manage SLAs

• Understand standard and enhanced SLAs; create SLA actions and details; use SLAs on-demand; manage cases with SLAs; manage service scheduling, interactive service hub, and the unified service desk

3. Manage service scheduling, interactive service hub, and the unified help desk (20-25%)

Implement and manage service scheduling

• Understand service scheduling scenarios; understand the service scheduling process flow; define and manage resources; implement customer service schedules; create and manage resource groups; define sites, holiday schedules, and services; schedule service activities in the service calendar; manage service activities

Work with the interactive service hub and the unified service desk

• Work with single-stream and multi-stream dashboards; manage queues and cases from streams; create interactive dashboards; understand the unified service desk; understand integrated agent desktop components

4. Work with FieldOne and surveys and perform service management analysis (20-25%)

Perform service management analysis

• Use Microsoft Power BI service dashboards; work with the service calendar; work with service reports; work with service dashboards; work with system charts for cases; understand service metrics and goals; create goals for case records

Use FieldOne with service management

• Understand FieldOne functionality; identify reasons to automate the field service organization; identify the benefits of using FieldOne

Work with surveys

• Understand survey distribution options; create and configure surveys; capture responses

Describe related services

• Identify related online services; integrate Microsoft Social Engagement with Microsoft Dynamics CRM Online; manage campaigns with Microsoft Dynamics Marketing

Integrate Yammer and SharePoint Online

• Describe Yammer and SharePoint Online; identify SharePoint Online integration types; describe the integration process

Integrate OneNote, Skype, Skype for Business, Office 365 Groups, and OneDrive for Business

• Compare Dynamics CRM Notes and OneNote; identify storage location for OneNote notebooks; configure OneNote integration; integrate Skype and Skype for Business; identify limitations for Skype and Skype for Business; describe Office 365 Groups; identify requirements for Office 365 Groups; integrate Office 365 Groups with Microsoft Dynamics CRM Online

Microsoft Dynamics CRM 2016 Customer Service Exam Certification Details:

Nowadays, more and more people choose to start their own businesses. Many of them have achieved great achievements through hard-working and confidence. If you are not satisfied with your present job, you can also choose to establish your company with the help of our MB2-714 actual test files. After all, the internet technology has become popular recently. Once you try our MB2-714 exam guide: Microsoft Dynamics CRM 2016 Customer Service and get a certificate it is a great help to your company. As long as you have the passion to insist on, you will make a lot of money and many other things that you can't imagine before.

DOWNLOAD DEMO

High quality of our MB2-714 pass-for-sure materials

As we all know, quality is the lifeline of a company. So our company attaches great importance to quality. All of our workers have a great responsibility to offer our customers the high-quality MB2-714 exam guide: Microsoft Dynamics CRM 2016 Customer Service. Our professional experts have never stopped to explore. They devote a lot of time and energy to perfect the MB2-714 actual test files. Luckily, all off our efforts has great returns. Our MB2-714 pass-for-sure materials have won the trust of customers. The sales volumes grow rapidly every year. We believe that your choice of our MB2-714 exam guide: Microsoft Dynamics CRM 2016 Customer Service is wise. Time waits for no man. Let us make progress together.