Study with 920-165 Actual Test Questions

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Last Updated: Sep 06, 2026

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Nortel 920-165 Practice Q&A's

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The Nortel NCDS-Contact Center Ris.6.0 exam is known for tricky wording and broad coverage. Working through 62 practice questions at Actualtests4sure exposes your weak spots before they can cost you on exam day.

Nortel 920-165 Exam Overview:

Certification Vendor:Nortel
Exam Name:NCDS - Contact Center Rls.6.0 Exam
Exam Number:920-165
Available Languages:English
Related Certifications:Nortel Certified Design Specialist (NCDS) - Contact Center Rls.6.0
Exam Format:Multiple Choice
Sample Questions: DOWNLOAD DEMO
Exam Way:Historically delivered through authorized Nortel testing centers (onsite).
Pre Condition:Recommended knowledge of Nortel Contact Center Rls.6.0 solutions and Communication Server 1000 environments; no publicly documented mandatory prerequisite exam.

Nortel 920-165 Exam Syllabus Topics:

SectionObjectives
Topic 1: Contact Routing and Applications- Routing Design
  • 1. Call flow and scripting fundamentals
  • 2. Skill-based routing concepts
  • 3. Multimedia contact handling
  • 4. Queue and agent management
Topic 2: System Integration- Integration Technologies
  • 1. CRM and third-party application integration
  • 2. Security and user authentication
  • 3. Reporting and historical data collection
  • 4. Database integration
Topic 3: Solution Design- Design Principles
  • 1. High availability and redundancy
  • 2. Scalability considerations
  • 3. Network and infrastructure requirements
  • 4. Capacity planning
Topic 4: Contact Center Rls.6.0 Architecture- Solution Overview
  • 1. Server roles and interactions
  • 2. System architecture and topology
  • 3. Contact Center Rls.6.0 components
  • 4. Integration with Communication Server 1000
Topic 5: Administration and Troubleshooting- Operational Management
  • 1. Backup and recovery considerations
  • 2. Performance optimization
  • 3. Fault diagnosis and troubleshooting
  • 4. System monitoring and maintenance

Common Questions About the Nortel NCDS-Contact Center Ris.6.0 Exam

The Nortel 920-165 exam, officially titled NCDS-Contact Center Ris.6.0 Exam, is the required test for earning the NCDS certification, a credential at the Specialist level. Passing it validates the skills Nortel expects from certified professionals, and it can also support progress toward related credentials such as Nortel Certified Design Specialist (NCDS) - Contact Center Rls.6.0.

Nortel asks candidates to meet the following requirement before registering: Recommended knowledge of Nortel Contact Center Rls.6.0 solutions and Communication Server 1000 environments; no publicly documented mandatory prerequisite exam.. Exam policies do change, so confirm the latest details on the official exam page before you book.

Yes. Actualtests4sure offers a free PDF demo of the Nortel NCDS-Contact Center Ris.6.0 practice questions, so you can judge the quality and format before purchasing. After you buy, your purchase includes 365 days of free updates; if the product expires after that period, you can extend the update service at a 50% discount from your member zone.

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The Nortel NCDS-Contact Center Ris.6.0 exam is organized into 5 major domains. Some of the key domains include:

  • Solution Design
  • System Integration
  • Contact Center Rls.6.0 Architecture

Scroll up to the Exam Topics section for the complete breakdown, and use it to plan how much study time each domain deserves.

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