Study with 920-173 Actual Test Questions

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Last Updated: Aug 18, 2026

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Nortel 920-173 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Installation & Initial Configuration20%- Basic system setup and configuration
- Integration with Communication Server 1000
- Server installation procedures
- License activation and validation
Topic 2: Features & Call Flows10%- Agent states and reporting
- Call routing and queuing logic
- Basic scripting overview
Topic 3: System Administration & Maintenance25%- Performance monitoring and logging
- Database management and backup/restore
- User, agent, and skill group management
- Software updates and patches
Topic 4: Troubleshooting & Fault Resolution20%- Network and connectivity problems
- Error codes and diagnostic tools
- Common call processing issues
- Server and service failures
Topic 5: Contact Center 7.0 Architecture & Components25%- Hardware and software requirements
- Symposium Call Center Server (SCCS) structure
- Network and telephony integration
- Contact Center Manager (CCM) components

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