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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. In which industry would scheduling, health and safety and quality control be key focuses of operations processes?

A) construction
B) finance
C) retail
D) agriculture

2. Shireen is an Operations Manager at a cake factory. She has been asked by her manager to create a list of the transforming resources used within the factory. Which of the following would appear on her list? Select TWO

A) Information such as recipes
B) employees who work on the production line
C) raw materials such as flour and sugar
D) facilities such as mixing equipment and ovens

3. Which of the following would you likely find on a Process Control Chart which is being used to monitor the quality of products manufactured in a factory?

A) arrows showing the flow of goods
B) different activities completed and the amount of slack available in each activity
C) upper and lower control limits
D) frequency of defects

4. Which of the following items created by an organisation are intangible? Select TWO

A) Legal Advice provided by a solicitor
B) A shirt bought at a retail outlet
C) A massage given at a Spa
D) A cup of coffee from a restaurant

5. Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

A) no- operations management is concerned with ensuring the organisation is profitable
B) no - operations management can also be concerned with the creation of intangible goods
C) yes- operations management is ensuring a company has the correct resources to create goods
D) yes- operations management ensures there are sufficient goods produced to meet customer demand

Solutions: