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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which two options are true about role synchronization for Digital Customer Service (DCS)?

A) enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
B) is real time
C) also synchronizes userIDs and passwords between DCS and Engagement Cloud
D) is required for every DCS instance

2. Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A) It enablesanonymous users to search the DCS knowledge base.
B) It is configured exclusively via the Engagement Cloud Security Console.
C) It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
D) It does not require matching passwords between Engagement Cloud and DCS.

3. Select three correct limits and restrictions when importing data from a file.

A) If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
B) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
C) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
D) Both create and update operations are available for imported records.
E) By default, the import starts immediately after itis activated.

4. You are creating orediting a SmartText entry. Which four options can you insert into the entry?

A) Images
B) Text
C) Other SmartText entries
D) Variables
E) URLs
F) Tables

5. Which two are true characteristics about the lifecycle of a service request?

A) "Customer working" is one of the five seeded status types.
B) If required, users can manually set the "Closed" status for a service request.
C) "Closed" status is set by an automaticjob after a specified number of days.
D) Users can reopen a service request when the status is set to "Closed".
E) Users can reopen a service request when the status is set to "Resolved".

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