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Oracle Fusion CRM: Sales 2014 Implementation Essentials Sample Questions:

1. While configuring the Oracle Fusion CRM application, you have been asked to include legacy data within trading community. Which lookup in used to complete this task?

A) Standard lookup
B) Set-enabled lookup
C) Lookups are not appropriate for this task.
D) Common lookup
E) Any lookup type can be used for this task.

2. After successfully performing a test import of customer data, you realize that you have forgotten a key field. Which two steps can be performed to edit the import mapping information?

A) Navigate to the task: Edit customer Mappings. Search for the correct mapping and add the now Field.
B) Navigate to the task: Manage File Import Mappings. Search for the correct mapping and add the new field.
C) Navigate to the manager import Activities dashboard and drill down on the hyperlink in import mapping column. Add the new field.
D) Navigate to the Manage Import Activities dashboard and drill down on the hyperlink in the import activity's Name column. Add the new field.
E) Navigate the manage Import Activities dashboard and drill down the hyperlink in the status column. Download the attachment in the mapping column. Edit the attachment by using a text editor. Upload the new mapping.

3. Which three statements are true about the Resource Directory in Oracle Sales Cloud?

A) It provides information about sales resources, their organizations, teams, and roles.
B) This is where sales resources can view all associated data (opportunity, lead, and customers).
C) This is where administrators can manage information about all resources, resource organizations, and teams.
D) This is where sales persons and sales managers can manage information about alt resources, resource organizations, and teams.
E) This is where a sales person can view the complete reporting hierarchy.

4. A sales representative has been assigned to sell a new server product launched by his organization to its existing customers. Select two activities the sales Representative can perform as part of sales prospecting in Oracle Fusion Sales.

A) Use Customer Center to review the prospects' pending service requests.
B) Create a quote for the prospect in Oracle Fusion Sales.
C) Use keyword search to identify existing customers with the old server product line.
D) Use LinkedIn to discover more about the prospect organization contact.
E) Create a Sales Campaign to invite all prospects' contacts for an upcoming road show.

5. You are the marketing operations manager for a large manufacturing company. The VP of sales has requested you to export the key sales opportunities for a particular marketing campaign.
Identify the statement with respect to security of objects and records during the export process.

A) The list of objects and records available for export is not limited by security policies.
B) The list of objects and records available for export is limited by responsibilities.
C) The list of objects and records available for export is limited by security policies.
D) The list of records available for export is not limited by security policies.
E) The list of objects available for export is not limited by security policies.

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