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Last Updated: Sep 28, 2026
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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Work Assignment and Routing | - Omnichannel routing
|
| Computer Telephony Integration (CTI) | - Telephony integration setup
|
| Redwood UX and AI Features | - Redwood interface configuration
|
| Data Migration and Integration | - Data import/export
|
| Productivity and Contact Center Tools | - Agent productivity tools
|
| Notifications, Emails, and Interactions | - Notifications and collaboration
|
| Digital Customer Service and Chat | - Chatbot and automation
|
| Customer Entitlements and Action Plans | - Entitlements and SLAs
|
| Managing and Extending Service Requests | - Application Composer extensions
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.
- A. be required to create all of your own components for the display of Engagement Cloud objects
- B. have to contact Oracle Support for the permission to deploy your custom DCS application
- C. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
- D. not be able to preview your application before you publish it
Correct Answer: A 🗳️
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?
- A. The environment was not provisioned correctly and the service module is missing.
- B. The team members don't have the Email Administrator Role provisioned.
- C. The team members have not established the e-mail feature on the Offerings page.
- D. There are no specific e-mail tasks available.
Correct Answer: C 🗳️
What three things should you do once you have established a global default coverage?
- A. Use Application Composer to include milestones on the Service Request Layout if desired.
- B. Use Application Composer to configure warning emails about milestone compliance events.
- C. Create an ESS job to Aggregate Service Requests.
- D. Create an ESS job to Monitor Service Request Milestones.
Correct Answer: A,C,D 🗳️
Which two options are true about reporting on milestones?
- A. Administrator-defined milestone data is not included in Analytics.
- B. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
- C. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
- D. No standard reports on milestones are provided.
Correct Answer: A,B 🗳️
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?
- A. It is configured exclusively via the Engagement Cloud Security Console.
- B. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
- C. It enables anonymous users to search the DCS knowledge base.
- D. It does not require matching passwords between Engagement Cloud and DCS.
Correct Answer: A,C 🗳️
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