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Last Updated: Nov 03, 2026

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Exam Preparation

Questions in the exam are based on official training material provided by Oracle over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, candidates should complete the following training courses before appearing for the certification exam.

Candidates should complete the below-mentioned pieces of training for the proper understanding of content and topics. On successful completion of the training, the candidate will get the exam voucher for the certification exam.

There are two main types of resources for preparation of certification exams first there are the study guides and the books that are detailed and suitable for building knowledge from the ground up then there are video tutorial and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner.

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Questions in the certification examination are based on the real-world scenarios and cater to the real-time problems implementation difficulties, hence along with all the training material and tutorial it is of utmost importance for the candidate to possess practical knowledge and experience of working in the field of Oracle Utilities Customer Cloud Technology.

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Brief Details

Following are the quick details related to the Oracle 1z0-996 Certification Exam

  • Exam Price: $245 (USD) Price may vary for a country based on the localized currency rates

  • Pass Score: 68%

  • Exam Voucher: Candidates can purchase the exam vouchers on Oracle Education Portal. Voucher is valid for 6 months from the date of issue and is like a gift voucher which will get forfeited if not used within 6 months.

  • Exam Code: 1z0-996

  • Exam Registration: Candidates willing to appear for the exam have to purchase the exam voucher. Post purchasing the voucher, the candidate can register for the examination on Oracle Education Portal

  • Exam type: Multiple Choice Questions

  • Exam Name: Oracle Utilities Customer Cloud Service 2019 Implementation Essentials

  • Duration: 120 minutes

  • Number of Questions: 70 Questions

  • Exam Mode: Online Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration.

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Scope

This certificate verifies the fundamental knowledge to become a Certified Oracle Utilities Customer Cloud Specialist ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.

Reference: https://education.oracle.com/oracle-utilities-customer-cloud-service-2019-implementation-essentials/pexam_1Z0-996

Oracle 1Z1-996 Exam Syllabus Topics:

SectionWeightObjectives
Customer Information Management15%- Maintain and manage customer accounts and profiles
Financials, Billing and Payments15%- Manage financial transactions and adjustments
- Billing process, bill segments and rates
- Credit, collections and overdue processes
- Payments, overpayments and payment distribution
Fieldwork and Service Order Management15%- Configure and manage service order workflows
- Service Order orchestrator and child activities
Measurements, VEE and IMD Processing20%- Types of Initial Measurement Data (IMD)
- Validation, Estimation and Editing (VEE) rules and exceptions
- Derived values and measurement processing
- IMD statuses, exceptions and automatic retry
Usage and Usage Subscriptions15%- Usage transactions and usage subscriptions
- Configure and manage usage subscriptions
- Usage calculation process
Devices, Measuring Components and Service Points20%- Relationships between devices, measuring components, and service points
- Configure device types, measuring component types, and device configurations
- Install events and lifecycle management
- Concepts of measuring components, devices, and service points

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