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Apple 9L0-064 Exam Syllabus Topics:

SectionObjectives
Topic 1: Troubleshooting and System Management- macOS startup process and boot issues
  • 1. Recovery and safe boot troubleshooting
    • 2. Startup sequence and boot modes
      - System performance and maintenance
      • 1. System logs and troubleshooting tools
        • 2. Activity Monitor and system diagnostics
          Topic 2: File Systems and Storage- Data protection
          • 1. Time Machine backups
            • 2. Data recovery basics
              - Disk management
              • 1. Partitioning and formatting drives
                • 2. Disk Utility usage
                  Topic 3: Security and Updates- Software updates
                  • 1. Mac App Store updates
                    • 2. System update troubleshooting
                      - System security
                      • 1. FileVault basics
                        • 2. Firewall configuration
                          Topic 4: Networking and Connectivity- Network configuration
                          • 1. TCP/IP configuration basics
                            • 2. Wi-Fi and Ethernet troubleshooting
                              - Network services
                              • 1. Network diagnostics tools
                                • 2. DNS and DHCP issues
                                  Topic 5: Applications and System Services- System services
                                  • 1. Launch services and daemons
                                    • 2. Login items and startup services
                                      - Application troubleshooting
                                      • 1. App crash diagnostics
                                        • 2. Compatibility issues
                                          Topic 6: User Accounts and Permissions- User account management
                                          • 1. Admin vs standard user roles
                                            • 2. Login issues and keychain problems
                                              - File system permissions
                                              • 1. Permission structure in OS X
                                                • 2. Fixing disk permissions

                                                  Apple OS X v10.8 Troubleshooting Sample Questions:

                                                  Question #1

                                                  What should customers be aware of if they need to use Safari or reinstall OS X Mountain Lion when their Mac has been started from OS X Recovery?

                                                  • A. An internet connection is required to use Safari and reinstall OS X.
                                                  • B. They must charge the Mac's battery to 100% before starting from OS X Recovery.
                                                  • C. A valid Apple ID is required to use Safari on OS X Recovery.
                                                  • D. A Mac must have at least 4GB of memory to reinstall OS X Mountain Lion.
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: A  🗳️

                                                  Question #2

                                                  An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue?

                                                  • A. Start the iMac to OS X Recovery and reinstall OS X Mountain Lion.
                                                  • B. Hold command S to enter Single User mode, then move login items with the command line.
                                                  • C. Hold the shift key at start up to Safe Boot.
                                                  • D. Start the iMac to OS X Recovery, then open the terminal and use it to delete all login items.
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: C  🗳️

                                                  Question #3

                                                  A customer with an administrator account finds that she cannot access the Downloads folder in her home directory. The Finder displays the message:
                                                  "The folder "Downloads" can't be opened because you don't have permission to see its contents." How can the customer quickly and easily correct these permissions issues with her Downloads folder?

                                                  • A. Select the Downloads folder in the Finder, then choose Get Info in the file menu. The folder permission can then be changed back to Read & Write in the Sharing & Permissions section.
                                                  • B. Startup in Single User mode and use command line tools to correct the permissions.
                                                  • C. Erase the hard disk and restore from a Time Machine backup.
                                                  • D. Open the Disk Utility and select repair disk permissions.
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: A  🗳️

                                                  Question #4

                                                  You suspect that a customer's MacBook Pro is failing to connect to a network because of a setting. Which technique is the most efficient way for you to test the MacBook Pro with default network settings?

                                                  • A. Erase the customer's hard disk, reinstall OS X Mountain Lion, then create a new user.
                                                  • B. Start the MacBook Pro from an external disk, or netboot image.
                                                  • C. Create a new location in System Preferences > Network.
                                                  • D. Create a new user in the Users & Groups preferences pane and test in that user.
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: C  🗳️

                                                  Question #5


                                                  Please examine the image above. A customer with a MacBook Air (13-inch, Mid 2011) sees this image on his screen. What would cause his Mac to display this image at startup?

                                                  • A. Internet Recovery has started downloading the OS X Recovery system image.
                                                  • B. The Mac is starting up from an external USB or Thunderbolt storage device.
                                                  • C. EFI has detected a hardware issue.
                                                  • D. Apple Service Diagnostics is loading.
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: A  🗳️

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