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Pegasystems PEGAPCSA86V1 Exam Syllabus Topics:

Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:

1. HOTSPOT
A library application used by staff creates a loan request case when a member wishes to borrow one or more books. As part of the case process, the application shows the staff a read-only list of outstanding past-due books to remind the member to return late books.
In the Answer Area, select the Data page definition for this use case.

2. DRAG DROP
Select each description on the left and drag it to the correct property mode on the right.

3. You are designing a credit transaction case type and have the following requirement:
Transaction disputes must be resolved within 3 days.
To meet this requirement you need to set the____________in the service level to 3 days.

A) goal
B) urgency
C) passed deadline
D) deadline

4. A requirement states: A customer can update an address at any point during case processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address .
How do you configure this requirement?

A) Add an alternate stage to the case life cycle to change the address.
B) Add a case-wide optional action to the workflow for the address submission.
C) Add a button to each assignment to present the customer with a form to submit a new address.
D) Add a case-wide optional process to the case workflow to perform the address change.

5. You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office .
How do you configure the list report in order to create the pie chart?

A) Summarize the manager name column.
B) Group the manager name column.
C) Summarize the case ID column.
D) Group the case ID column.

Solutions: